Error initializing file submission system

Discussion in 'ESET Smart Security v3 Beta Forum' started by KaneComputing, Sep 5, 2007.

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  1. KaneComputing

    KaneComputing Registered Member

    Joined:
    May 7, 2005
    Posts:
    33
    Location:
    Shenandoah Valley, VA
    I've been running ESS Beta2 on 2 of my machines with no problems. I recently uninstalled ESS Beta1a from my mother-in-law's machine. I installed ESS Beta2 which completed successfully.

    Upon starting the system tray icon turns red and the following messages appear in the log:

    Kernel Error initializing file submission system.
    Kernel Virus scanner initialization failed. Most of Eset Smart Security modules will not function properly.

    Although I can apparently download updates, the Version of Virus Signature Database field is blank on the Update window and when I mouse over the system tray icon the database info reads as: %ScannerVersion%

    I've uninstalled and reinstalled and it occurred after reinstalling.
     
  2. KaneComputing

    KaneComputing Registered Member

    Joined:
    May 7, 2005
    Posts:
    33
    Location:
    Shenandoah Valley, VA
    Once again this software appears determined to make a liar out of me. :)

    I did another update and restarted the computer and now all is ok again!

    So, once again, never mind...
     
  3. Mercury_22

    Mercury_22 Registered Member

    Joined:
    Sep 5, 2007
    Posts:
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    After uninstall look in the registry and delete any eset entries in the HKLM or HKCU then try to reinstall (also delete any eset folder in %programfiles%, Allusers,%allusersprofile%,%Localappdata%...)
     
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