Error: Index corrupted

Discussion in 'Acronis True Image Product Line' started by andyfisher, Feb 11, 2006.

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  1. andyfisher

    andyfisher Registered Member

    Joined:
    Feb 11, 2006
    Posts:
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    I get this error message trying to restore an image, though it does restore OK. I have seen references to this error in other posts but no solution. I am running True Image 8 build 937 on Windows XP Professional SP2.
     
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello andyfisher,

    Thank you for choosing Acronis Disk Backup Software.

    Could you please check the disks for errors?

    - Go to the Command Prompt (Start -> Run -> cmd)
    - Enter the command: "chkdsk DISK: /r"
    where DISK is the partition letter you need to check. Please note, that
    checking the C: drive may require you to reboot the machine.

    If this does not help then please download the latest version of Acronis drivers, install it with disabled logging and see if the problem still persists.

    If the problem still persists then enable logging by running the Acronis drivers installation package once again, reproduce the problem and collect the c:\snapapi.log file.

    Please also create Acronis Report as it is described in Acronis Help Post and submit a request for technical support. Attach all the collected files to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with the solution.

    Thank you.
    --
    Kirill Omelchenko
     
  3. andyfisher

    andyfisher Registered Member

    Joined:
    Feb 11, 2006
    Posts:
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    Thank you for your help. Running chkdsk on the C Drive found an error and it seems OK now.
     
  4. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello andyfisher,

    I'm glad to hear that your issue has been solved.

    If you have any further questions please feel free to ask.

    Thank you.
    --
    Kirill Omelchenko
     
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