Error E000101F4: Acronis TI has not found any hard disk drives

TI7 build 638 WinXPPro SP2 fully updated.
I am getting the above message despite having two IDE drives attached to the one of which the computer boots from, and also a USB 2 drive attached. Windows Explorer can see all drives as normal. TI has worked fine, this has just suddenly started. TI is actually loading from one of the drives, too. I've tried repairing by re-running the installation program and re-booting. Is my only option to uninstall and reinstall. My problem then becomes where did I put my serial number...
TIA,
RT

 

Hello RT,

Thank you for choosing Acronis Disk Backup Software.

We are very sorry for the delay with the response.

Please be aware that the most probable reason for the problem you encounter is that there is a conflict between Acronis True Image 7.0 and some-third party software that requires an exclusive access to the hard drive, e.g. any other backup software, partition and disk managing software, antivirus and antispyware applications and the alike.

Please also note that Acronis True Image 7.0 is an older version and not being developed any more. It therefore might not support some modern hardware or conflict with some modern software applications.

First of all, please check each partition of your hard drive by Windows utility:

- For Windows 9x please use Windows menu Start\Run then enter the command "scandskw" and test all drives;

- For Windows XP please use Windows menu Start\Run, then enter the command "chkdsk c: /r" "chkdsk d: /r" for every partition of your hard drive.

Note that you will need to reboot your computer in order to scan the system partition.

Please also download the latest version of Acronis drivers, install it with disabled logging and see if the problem still persists.

If the problem persists then please download and install the free trial version of Acronis True Image 9.0 Home, launch Acronis True Image 9.0 Home and see how it recognizes your hard drive(s).

If the problem is gone then please visit Acronis online store to purchase the upgrade.

If the problem persists with the free trial version of Acronis True Image 9.0 Home then please enable logging by running the Acronis drivers installation package once again, reproduce the problem and collect the c:\snapapi.log file.

Please also create Acronis Report and Windows System Information as it is described in Acronis Help Post.

Then please submit a request for technical support. Provide the files and information collected in your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with the solution.

As for the serial number, please note that if you registered your software at Acronis web site you can always find the respective serial number in the Registered Products section of your account.

If you did not register the software then it depends on where you purchased Acronis True Image 7.0. If you bought it at our official online store mentioned above then please send us a Private Message containing your order number and\or e-mail address you used to make a purchase. We'll try to find your serial number.

If you purchased the software at any other online or retail store then please submit a request for technical support containing information confirming your purchase of Acronis software (order number, e-mail, where did you purchase our product, copy of invoice, scan copy of receipt, your order confirmation letter, etc.). We will certainly try to help you.

Thank you.
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Alexey Popov