Error Downloading Updates

Discussion in 'SpywareBlaster & Other Forum' started by spybot33, Jan 13, 2006.

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  1. spybot33

    spybot33 Registered Member

    Joined:
    Jan 13, 2006
    Posts:
    1
    When I press check for updates, this box will pop up.

    Error Downloading Updates

    There was an error downloading the database files.

    Please make sure SpywareBlaster has access to the internet,
    and that you have disabled any proxies or other filtering programs.

    After pressing ok.

    Error Downloading Updates

    There was an error downloading the database files. At least one of the files is corrupted.

    It is highly recommended that you run check for updates again.

    I can’t update. Please help. Thank you.

    spyware blaster 3.5.1, avast antivirus, zone alarm , adaware and spybot(all latest version). Window XP
     
  2. javacool

    javacool BrightFort Moderator

    Joined:
    Feb 10, 2002
    Posts:
    3,997
    Hi,

    Please try the following:

    1.) Uninstall SpywareBlaster (using Add/Remove Programs in the Control Panel).
    2.) Download and install the Visual Basic 6.0 SP6 run-times from here: http://www.microsoft.com/downloads/...61-7A9C-43E7-9117-F673077FFB3C&displaylang=en
    3.) Download the setup file again from http://www.javacoolsoftware.com/sbdownload.html
    4.) Re-install SpywareBlaster 3.5.1.
    5.) Open SpywareBlaster and click on the "Updates" tab.
    6.) Then click on the "Options" tab towards the top of the window.
    7.) Ensure that "Use a direct connection to the Internet" is selected.
    8.) Click on the "Updates" tab again.
    9.) Try updating.

    Please let me know if the above works.

    EDIT: Also, are you using an English-language version of Windows XP? Or a non-English language version? And do you have Service Pack 2 installed for Windows XP?

    Best regards,

    -Javacool
     
  3. mopared

    mopared Guest

    I have the same problem described here. I uninstalled, downloaded and ran the Microsoft file, reinstalled 3.5.1 and tried to upgrade again. Same error. Any more thoughts?
     
  4. javacool

    javacool BrightFort Moderator

    Joined:
    Feb 10, 2002
    Posts:
    3,997
    What version of Windows are you running?

    Also, are you using an English-language version of Windows? Or a non-English language version?

    Best regards,

    -Javacool
     
  5. mopared

    mopared Guest

    I am using Windows XP, I have NIS also. It is an English version.
     
  6. mopared

    mopared Guest

    After reading a bunch more threads here I found and fixed my problem. I just needed to set Norton Internet Security firewall to allow spywareblaster access to the internet. Simply check permit all, and done. Thanks for all your help.
     
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