Error downloading file from update server: Update 8357

Discussion in 'ESET NOD32 Antivirus' started by ramirez1, May 21, 2013.

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  1. ramirez1

    ramirez1 Registered Member

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    Multiple host reporting this problem

    Error downloading file from update server

     
    Last edited by a moderator: May 21, 2013
  2. zloyDi

    zloyDi Registered Member

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    The same problem, Win 7 ESS 6
     
  3. rcash

    rcash Registered Member

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    Same here.
     
  4. jaynick

    jaynick Registered Member

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    Same here all 6 machines.
     
  5. oliver_neumann

    oliver_neumann Registered Member

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    Same here - 100 machines, all reporting problem connecting to local update server now for over 1 hour.
     
  6. Sk_illed

    Sk_illed Registered Member

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    same here 160 machines...

    does eset have a phone #? :p
     
  7. jaynick

    jaynick Registered Member

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    Appears to be working now, just updated. Just received update 8358.
     
  8. oliver_neumann

    oliver_neumann Registered Member

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    Working again with update 8358
     
  9. ramirez1

    ramirez1 Registered Member

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    Updated: Virus signature database: 8358 (20130521) but still showing errors if I try a manual update: Error downloading file from update server
     
  10. zloyDi

    zloyDi Registered Member

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    I'm rollback database to 12H, clean update cache and updated to 8358 :p
     
  11. metalalbert

    metalalbert Registered Member

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    Same problem here. Using Windows 7, ESS 6.0.316.1.

    I did manage to manually download update 8358, but once I tried again to check if everything was okay I got the error message again.
     
  12. Marcos

    Marcos Eset Staff Account

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    Hello,
    the issue is being investigated. We will inform you about our findings soon.
     
  13. nichomach

    nichomach Registered Member

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    I have the same symptoms as metalalbert, did an update + clear cache on the server, looked as though it had worked, on the second go, received the same error.
     
  14. Marcos

    Marcos Eset Staff Account

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    If somebody is willing to help us troubleshoot the issue by connecting to their computer remotely, please let me know. All attempts to update v6 or Endpoint have been successful here and no error was reported.
     
  15. Sk_illed

    Sk_illed Registered Member

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    I can in an hour or so, if no one else volunteers.

    Even though all clients were giving that error message, all clients successfully updated to 8358 when it was released. I'm not seeing "Recent update attempts failed" any more on the console, but I am still getting "Virus signature database update failed" when I manually attempt to check for updates.
    (using Endpoint AV 5.2214.4 AND 4.2.0.76) (using latest ERA server/console)
     
  16. Sk_illed

    Sk_illed Registered Member

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    scratch that, they are starting to get "Recent update attempts failed" again.
     
  17. metalalbert

    metalalbert Registered Member

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    For some odd reason manually updating now doesn't show the error message anymore.

    This is what I did.

    1. Cleared cache
    2. Rebooted my computer
    3. Kept trying to manually update until the button to clear the cache could be used
    4. Clear the cache again
    5. Tried manual update. It then worked without error message.
     
  18. Marcos

    Marcos Eset Staff Account

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    Updates have been suspended temporarily as a preventive measure which may account for this behavior.
     
  19. HerbalTowers

    HerbalTowers Registered Member

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    Same issue here. Update errors started with 8357. Couldn't update clients via Remote Administration Console or ESET's update servers. After a few hours, 8358 was download successfully to RAC and distributed to clients. Identical issue again but now with 8358.
     
  20. metalalbert

    metalalbert Registered Member

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    Could it be this is user account related? Because oddly enough my laptop downstairs didn't have these problems.

    I use a different user account for ESS on my laptop, so could it be this is user account related? I also haven't updated ESS on the laptop yet, it is still running ESS 6.0.306.1.
     
  21. metalalbert

    metalalbert Registered Member

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    Just now when I tried to manually update ESS downloaded something and said that some program modules had been updated. Does this mean the problems are fixed?

    Sorry for asking again, but I just want to be sure ESS is operating properly.
     
  22. metalalbert

    metalalbert Registered Member

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    Yes, it's me again. I found this on the other ESET forum, posted by Peter Randziak:

    I think he is referring to the program module update? That downloaded fine for me.
     
  23. Marcos

    Marcos Eset Staff Account

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    The cause of the issue has been identified and a fixed Update module was released. The issue affected only x64 systems. We truly apologize for the inconvenience caused.
     
  24. metalalbert

    metalalbert Registered Member

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    No worries. All in all you guys fixed it rather quickly. Thank you :)
     
  25. Sk_illed

    Sk_illed Registered Member

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    appears to be fixed. Thanks
     
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