Error creating backup

Discussion in 'Acronis True Image Product Line' started by pags, Jul 9, 2006.

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  1. pags

    pags Registered Member

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    I've been using TI 9 for awhile now and haven't had any problems up until now. Today I tried to create a back of my entire drive and have gotten errors. I have tried this several times and each time have gotten the same error. The error I recieve show this info in the log:

    Error(Code): 502(0x101F6)
    Message: Operation with partition "C:" was terminated. Details: Read Error (0x70003)

    Can anyone tell me what this means. I have a second hard drive (E: drive) that I back up to and it has always worked until now. I have tried running disk checks against both drives and neither returns any errors.
     
  2. pags

    pags Registered Member

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    Does anyone know what the error I'm receiving means or if there is a list of error codes somewhere that might provide more info. "Read Error" doesn't really tell me much. I don't know if the read error is occuring on the drive I'm backing up or the drive I'm backing up to. All my attempts to run diagnostic utilities against my hard drives have indicated there are no errors on my drives so I'm not sure why this is happening or what the error means.

    Why doesn't Acronis document the error codes? There are so many posts on this board asking what some error code means.
     
  3. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello pags,

    Thank you for choosing Acronis Disk Backup Software.

    Please accept our apologies for the delay with the response.

    First of all, please make sure you use the latest build (3677) of Acronis True Image 9.0 Home. You can find the build number in the Help -> About dialog (it should be a 4 digit number). To get access to updates you should first register your software.

    If that does not help then please download the latest version of Acronis drivers, install it with disabled logging and see if the problem still persists.

    If the problem still persists then enable logging by running the Acronis drivers installation package once again, reproduce the problem and collect the c:\snapapi.log file. Also create Acronis Report as it is described in Acronis Help Post. Could you please also boot you computer from Acronis True Image Bootable CD create with the latest build, try to perform the backup and check if the issue persists? Then submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with the solution.

    Thank you.
    --
    Aleksandr Isakov
     
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