Error connecting to linux agent

Hello,
I'm testing the trial of Acronis True Image Echo Enterprise Server Trial ( build 8,018 ).

First connect to the linux agent ( build 9.5.8018 ) on a CentOS 5.0 ( and also 5.1 )
and scheduled backup work fine, but, after, can't reconnect to the linux agent:
Username or Password is incorrect

The linux Agent is running on tcp/udp port 9876
No firewall active

The only way to reconnect is to stop and start again the linux agent.

Does anyone have ideas?

Best Reards
Andrea

 

Hello ade70,

Thank you for choosing Acronis Disk Backup Software.

Could you please collect some information to let us investigate the issue thoroughly?

Please create Linux system report as described in this post (before and after the problem appears).

Then submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with a solution.

Thank you.
--
Marat Setdikov

 

Hy Marat
Thanks for the quick response.

The report was submitted in the "pre-sales" section, this is a Trial Version ...

Best Regards
Andrea

 

i have the same problem , plesk give the answer how to fix it. thx

 

Hello frsky,

Thank you for choosing Acronis Remote Server Backup Software.

Please follow the instructions in my previous post. We will investigate the problem and try to provide you with a solution.

If you have any further questions concerning Acronis software, please feel free to submit a request for technical support or post any of them on this forum. We will certainly try to help you in resolving any issues.

Thank you.
--
Marat Setdikov