"Error communicating with kernel"??

Discussion in 'ESET NOD32 Antivirus' started by thechristophershow, Jan 12, 2012.

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  1. thechristophershow

    thechristophershow Registered Member

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    Well, I think I really screwed up. I just downloaded what is effectively the beta version of Windows 8, which I found out AFTER the fact is not reversible. I went to go start ESET Antivirus 5, and right when I double-click the icon, I get this message:

    Error communicating with kernel.

    I don't know what a kernel is, and if I did, I still wouldn't know what the problem is. Anybody know what's going on? Would ESET not work on Windows 8 or something? I JUST renewed my ESET license for another year, so it's going to really suck if that's the case.

    Any insight would be appreciated.
     
  2. dmaasland

    dmaasland Registered Member

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    Well, seeing as that Windows 8 is still in beta, it would be normal to see problems. When the RTM comes out i'm sure there will be a version of the ESET software that's compatible but right now that's nothing you should expect (Or even use for daily use). Also, no offense intended, but if you don't know what a kernel is you should probably not play around with a beta operating system.

    Still, it would be worth trying a full re-install to see if that works (Using the removal tool, see http://kb.eset.com/esetkb/index?page=content&id=SOLN2289. We have tried it in our testing environment here and it works.
     
  3. thechristophershow

    thechristophershow Registered Member

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    When I installed W8, I didn't know I would receive an error message for ESET telling me about kernels and stuff. I had no foreknowledge that anything having to do with kernels would happen, you know?

    I'm trying someone else's suggestion in another thread first, then I'll try yours. Thanks for the reply.
     
  4. siljaline

    siljaline Former Poster

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    I'm afraid Windows 8 does not qualify for use with ESET Products at this time, as noted, however, you may use this ESET Article to help you troubleshoot your issue.
     
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