Error code 502(0x101F6)

Discussion in 'Acronis True Image Product Line' started by jjbbrr, Apr 30, 2007.

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  1. jjbbrr

    jjbbrr Registered Member

    Apr 30, 2007

    I'm new to this so forgive me if this is an obvious one.

    I get Error code 502 (0x101F6) when I try to backup. It also says "Operation with partition C was terminated Read Error 0x70003

    I'm not trying to do anything out of the ordinary and I've used Acronis on another computer without this problem. The computer I'm backing up has 2 drives (39 & 37.6 GB).

    Would appreciate any words of wisdom.

  2. Acronis Support

    Acronis Support Acronis Support Staff

    Apr 28, 2004
    Hello jjbbrr,

    Thank you for choosing Acronis Disk Backup Software.

    Please make sure you use the latest build of Acronis True Image. To get access to updates you should first register your software.

    If updating doesn't solve the problem, please collect some information to let us investigate it thoroughly:

    Please create Acronis Report and Windows System Information as it is described in Acronis Help Post.

    Please also collect the application log of the operation:
    - run the program;
    - select Show log on the toolbar or from the Tools menu;
    - select the log with error messages;
    - click "Save the log entry to file" (the diskette icon).

    Then submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with a solution.

    Thank you.
    Marat Setdikov
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