error 502 File record corrupted

Discussion in 'Acronis True Image Product Line' started by Styks, May 19, 2009.

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  1. Styks

    Styks Registered Member

    May 19, 2009
    I run into this error every time I try to run True image 2009 backup.

    <event code="502" id="13" level="4" message="Operation with partition &quot;4-0&quot; was terminated.
    &lt;indent>File record corrupted (0x70019)
    Tag = 0xEF8B1618A4C0DD9E&lt;/indent>" module="1" time="1242745275" />
    <event code="5" id="14" level="4" message="Operation has completed with errors." module="100" time="1242745275" />
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Apr 28, 2004
    Hello Styks,

    Thank you for using Acronis True Image

    The file system of the source partition may be corrupted. Could you please check the disks for errors?

    - Go to the Command Prompt (Start -> Run -> cmd)
    - Enter the command: "chkdsk DISK: /r"
    where DISK is the partition letter you need to check. Please note, that
    checking the C: drive may require you to reboot the machine.

    If this doesn't help, please download Acronis Report utility available here and run it, create a report and attach to your post.

    This would provide us with detailed information on the hard disk partition structure.

    Thank you.

    Oleg Lee
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