error 502 File record corrupted

Discussion in 'Acronis True Image Product Line' started by Styks, May 19, 2009.

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  1. Styks

    Styks Registered Member

    Joined:
    May 19, 2009
    Posts:
    1
    I run into this error every time I try to run True image 2009 backup.

    <event code="502" id="13" level="4" message="Operation with partition &quot;4-0&quot; was terminated.
    Details:
    &lt;indent>File record corrupted (0x70019)
    Tag = 0xEF8B1618A4C0DD9E&lt;/indent>" module="1" time="1242745275" />
    <event code="5" id="14" level="4" message="Operation has completed with errors." module="100" time="1242745275" />
     
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello Styks,

    Thank you for using Acronis True Image

    The file system of the source partition may be corrupted. Could you please check the disks for errors?

    - Go to the Command Prompt (Start -> Run -> cmd)
    - Enter the command: "chkdsk DISK: /r"
    where DISK is the partition letter you need to check. Please note, that
    checking the C: drive may require you to reboot the machine.

    If this doesn't help, please download Acronis Report utility available here and run it, create a report and attach to your post.

    This would provide us with detailed information on the hard disk partition structure.

    Thank you.

    --
    Oleg Lee
     
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