error 458 755 drive me crazy

Hello

I have opened a ticket for the trouble with aties echo version, because i can't backup on tape drive.

I've got a error 458 755 so it is impossible to use in production. (i have bought 20 licences of the product and maintenance)

The contact told me this issue will not be solved for the next release...

It's not a minor bug, it's huge, and i would like to know when will you fix it?

I have a good idea for the acronis products but since two weeks i spend my time, after my job to testing the products without results.

I think there are improvments to do with basic functions like backup on a tape...

thank you

 

Hello supdeco1,

Thank you for using Acronis Server Disk Backup software.

Could you please tell me the number of your case? This would let me check how the issue is investigated.

Thank you
--
Nikita Sakharov

 

Hello

the number is the 1537001


Thank you!

 

Hello

Have you found the ticket of the incident?

Do you have a date (month) for a fix?

I have choosen Acronis instead of other products, because it is the only to support backup on tape (and normally on tape library, with the new version true echo), but it doesn't work.
it is not a trouble on my part, because i've tried it onto 4 differents hardware (server IBM, HP and tape dds4, LTO)

the 9.1 work with only one server on tape.

Please, fix this trouble as soon as possible

thank you

 

Hello supdeco1,

We are sorry for delayed response.

Please notice that as I can see your case is being worked upon. Please follow the instructions Anna has sent to you. We will do our best to investigate the problem and provide you with a solution.

Thank you.
--
Marat Setdikov