ERAS with client behind firewall?

Discussion in 'ESET Server & Remote Administrator' started by Tim Kelley, Jan 26, 2012.

Thread Status:
Not open for further replies.
  1. Tim Kelley

    Tim Kelley Registered Member

    Jan 26, 2012
    Isn't it possible to add clients to ERAS if they are NAT'ed behind a firewall? We've set up ERAS and ERAC, but the only client that shows up is the one running on the ERAS server.

    Port 2222 is most certainly open to the client, and using a packet sniffer, I can see the client is communicating with the server over port 2222, but it never shows up in the servers console. The license info and file are all accurate ...

    Does the server have to initiate connections directly back to the client? I don't see that it is trying to ...
  2. SmackyTheFrog

    SmackyTheFrog Registered Member

    Nov 5, 2007
    Lansing, Michigan
    The client connects to the server on TCP 2222 for management, no connections are directly initiated to the client except during a push installation. Hardware and software firewalls are usually the first place to check on your RAS to make sure TCP 2222 is open. Try doing a netstat from a client that is pointed at your RAS. If the connection is hanging in the SYN_SENT state then 90% of the time it's a firewall/network issue dropping the traffic between the client and server.

    If it is establishing the connection, then make sure if you are setting a password for connection to management that it is correctly defined on the client configuration.
Thread Status:
Not open for further replies.
  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.