ERAC: "password to unlock" mysteriously changed/cleared

Discussion in 'ESET Server & Remote Administrator' started by Reedmikel, Feb 23, 2012.

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  1. Reedmikel

    Reedmikel Registered Member

    Joined:
    Dec 30, 2011
    Posts:
    185
    Using NOD32 4.2 BE, ERAC and ERAS, I have just one policy for all my customers and I created a password in the Policy Manager weeks ago when I installed everything. And that password has worked ever since I set it. But today I tied to get to Advanced Setup on my own workstation and the password did not work. So back at ERAC I went to the Policy Manager and went to ESET Kernel->Setup->Protect setup parameters->Password to unlock and clicked on [Set Password] button and entered same password as I assigned weeks ago. Back at my PC I can now get to Advanced Setup...

    Any idea why the password would clear or change?
     
  2. Marcos

    Marcos Eset Staff Account

    Joined:
    Nov 22, 2002
    Posts:
    14,423
    Passwords do not change on their own. It must have been either a policy setting a different password or something changed the appropriate value in the registry. Should this happen again, export the registry key HKEY_LOCAL_MACHINE\SOFTWARE\ESET\ESET Security and supply it to Customer care.
     
  3. Reedmikel

    Reedmikel Registered Member

    Joined:
    Dec 30, 2011
    Posts:
    185
    I'm sure they do not change by design :) Maybe a bug. Hopefully I never see it happen again :)
     
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