ERA service not starting

Discussion in 'ESET Server & Remote Administrator' started by SBSA, Nov 18, 2010.

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  1. SBSA

    SBSA Registered Member

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    Hi All,

    remote administrator service will not start. Where do i start to diganose the problem?
     
  2. Brambb

    Brambb Registered Member

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    I think I had this once, it was cause of another application also using one of the ports ERA uses. (2221/2222) Im not sure where I gathered that information last time but this may be the same problem. After a coffee I could me of more use.
     
  3. dmaasland

    dmaasland Registered Member

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    Is there something in the Windows event log?
     
  4. SBSA

    SBSA Registered Member

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    No nothing in system or application.
     
  5. kocak_gober

    kocak_gober Registered Member

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    check era.log in this location.
    C:\Documents and Settings\All Users\Application Data\ESET\ESET Remote Administrator\Server\logs
     
  6. SBSA

    SBSA Registered Member

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    Thanks i get the following errors

    2010-11-24 09:49:11.380] V1 [4cec44e70000] [00002728] <INIT_INFO> Database era.mdb (C:\Documents and Settings\All Users\Application Data\ESET\ESET Remote Administrator\Server\database\era.mdb) file size: 4374528
    [2010-11-24 09:49:11.473] V1 [4cec44e70000] [00002728] <INIT_INFO> Can not initialize database connection 'C:\Documents and Settings\All Users\Application Data\ESET\ESET Remote Administrator\Server\database\era.mdb' (EC 14:-1)
    [2010-11-24 09:49:11.473] V1 [4cec44e70000] [00002728] <INIT_ERROR> Error initializing database connection 'C:\Documents and Settings\All Users\Application Data\ESET\ESET Remote Administrator\Server\database\era.mdb' (EC 14:-1)

    not really sure what to do from here, that file is there.
     
  7. dannyboy

    dannyboy Registered Member

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    That does sound like a possible port conflict as Brambb said.

    Try a netstat -b to see which process (if any) is using port 2222
     
  8. dmaasland

    dmaasland Registered Member

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    Are you using MS Access as your database? How big is the era.mdb? I know there is a 2GB (If I remember correctly) filesize limit for MS Access.
     
  9. ajayk

    ajayk Registered Member

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    Dear Team,

    In my cases it is only 8MB and 522 MB any luck.....
     
  10. tony_m

    tony_m Eset Staff Account

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  11. Marcos

    Marcos Eset Staff Account

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    You could run Process monitor, restart the ERAS service and then check the log for operations related to era.mdb to make sure there are no problems accessing the db.
     
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