ERA not creating reports

Discussion in 'ESET Server & Remote Administrator' started by DiPersiaTech, Jun 27, 2011.

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  1. DiPersiaTech

    DiPersiaTech Registered Member

    Joined:
    Feb 9, 2008
    Posts:
    21
    I went into ERA today to try messing with reports. I setup the report I want (And this happens no matter what parameters/type of report I try) and click GENERATE NOW. The status window comes up showing ERA is generating the report, then nothing - the status window disappears, no errors, no report, nothing. Last thing I see in the status window is that the report was successfully generated.

    I look in the generated reports tab - blank.

    What am I missing?
     
  2. MattJN

    MattJN Former ESET Support Rep

    Joined:
    Feb 19, 2010
    Posts:
    149
    Hello,

    Have you changed any settings in the Additional settings at the bottom of the reports tab?

    Also, try going to tools > Server options > logging tab, then change the verbosity to Level 5. Reproduce the reports issue, then go back and change it to level 2. Open the era.log to see if there's any clues there for why the report did not generate.

    Thanks,

    Matt
     
  3. DiPersiaTech

    DiPersiaTech Registered Member

    Joined:
    Feb 9, 2008
    Posts:
    21
    I tried all kinds of additional settings. Nothing ever works.

    I changed logging to level 5 - see below for what showed up when I tried a report -

    [2011-06-30 15:11:41.041] V2 [4df05efc0000] [00010a40] <SESSION_USERACTION_INFO> ConsoleProcessRequest: C2S_CREATE_REPORT, <ERA Server> user [Admin] created report
    [2011-06-30 15:11:41.041] V3 [4e0cca6d97e0] [00015be4] <CREATEREPORT_DEBUGINFO> CreateReport thread started
    [2011-06-30 15:11:41.103] V3 [4e0cca6d97e0] [00015be4] <CREATEREPORT_DEBUGINFO> CreateReport thread finished

    Nothing else happened. Look at the time and you'll see the report spent not even a tenth of a second doing anything.
     
  4. r0buck

    r0buck Registered Member

    Joined:
    Nov 29, 2011
    Posts:
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    Location:
    USA
    I'm having the same problem. Server 4.0.138 on Windows Server 2008 R2 Standard (64-bit)

    Progress bar says Report generated successfully but there is never anything listed in Generated Reports. The log did not reveal any information. See log entry below (level 5 logging)

    [2011-11-29 17:07:10.700] V2 [4ed54d140000] [00051568] <SESSION_USERACTION_INFO> ConsoleProcessRequest: C2S_CREATE_REPORT, <ERA Server> user [Admin] created report
    [2011-11-29 17:07:10.747] V3 [4ed5578e03ef] [0001596c] <CREATEREPORT_DEBUGINFO> CreateReport thread finished
     
  5. indiasupport

    indiasupport Registered Member

    Joined:
    Dec 7, 2011
    Posts:
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    Location:
    India
    Dear r0buck,

    Are you able to generate report to other format like xml or csv ?
     
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