I bought a license for ZoneAlarm DataLock in December, but I was never able to download the program. (I have no trouble downloading anything else, so I think I can safely assume the problem is at ZoneAlarm's end.) Several attempts to connect to "live chat" (apparently the only acceptable way to get support) failed, so I emailed email@example.com on 25 January with "I am unable to download the software and unable to "Live Chat" to find out how." No reply! A re-send on 29 January also produced no reply. Yesterday I tried to get their attention by posting "Support ? WHAT support ? It SUCKS!" on http://forums.zonealarm.com. Moderator response was to delete the post with "Thread deleted by fax. Reason: offtopic - support live chat can be reached 24h7days at www.zonealarm.com\support - all users here." Still no reply from "support"! I tried "live chat" again today ... same result: "It appears you are connected to the Internet, but you might want to try to reconnect to the Internet." Marvelous! Today I posted: ===== Do you think I'd be complaining about lousy support reponse if I could access the "live chat" thing ? Obviously I AM connected to the Internet or I would not be typing this here! You have my money! HOW ABOUT SOME SUPPORT ?!?!?!?!?! (Arbitrarily deleting THIS post will NOT make me happy!)" ===== Still no repsonse from "support" ... and the moderator's response was to arbitrarily delete the post. I've seen some less-than-worthless moderators in my lifetime, but this one has reached new nadirs of sheer stupidity! Oviously he/she is too idiotic to understand what customer service is all about and pass on the message to the appropriate people. Now I will publish the story for the whole world to see ... everywhere I can!