Enabling Startup Recovery prevents Windows from booting (TI 11)

Discussion in 'Acronis True Image Product Line' started by gkweb, Sep 19, 2007.

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  1. gkweb

    gkweb Expert Firewall Tester

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    Hello,

    When I activate Startup Recovery Manager, I am prompted to press F11 when the system starts. If I do, the Recovery Manager loads fine and quickly. If I do not, the system restarts and I enter in an endless restart loop (everytime the acronis message passes "press F11 etc...").

    I had to boot on my bootable TI 11 CD, and from it remove the Secure Zone to remove the Startup Recovery Manager (just trying to do that does not work, you have to remove the SZ).

    Then Windows boots again, and I was able to recreate the Secure Zone.

    Startup Recovery Manager does not work for me (I have Vista x64, and a SATAII single HDD).

    EDIT : request sent to support the September 19 via the website but no answer as of now

    Regards,
    gkweb.
     
    Last edited: Sep 21, 2007
  2. gkweb

    gkweb Expert Firewall Tester

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  3. jmk94903

    jmk94903 Registered Member

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    Well, that sort of thing happens sometime with initial releases of Acronis software. After a couple of more builds, it will probably work fine. In the meantime, just don't use the StartupManager.
     
  4. gkweb

    gkweb Expert Firewall Tester

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    Hello,

    For now, that's indeed what I do since I cannot use it.
    It's sad I can't use a feature which is not even "new", it
    should therefore be stable since a long time. Startup Recovery Manager
    is very convenient, it boots very fast, and you can insert you DVD
    for instance without switching between boot CD and backup DVD.

    Anyway, if one day I have news from the support, I'll tell you.

    Regards,
    gkweb.
     
  5. Acronis Support

    Acronis Support Acronis Support Staff

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    Hello gkweb,

    Thank you for choosing Acronis Disk Backup Software.

    Could you please let us know your Acronis request number (e.g. [Acronis #123456]) which was sent to you in autoreply to your letter? We will find out the reason for the delay. If you have not received an autoreply then please send us a Private Message containing your e-mail address.

    Thank you.
    --
    Marat Setdikov
     
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