Email won't work with Smart Security

Discussion in 'ESET Smart Security' started by Grandiane, Jul 19, 2008.

Thread Status:
Not open for further replies.
  1. Grandiane

    Grandiane Registered Member

    Joined:
    Jul 19, 2008
    Posts:
    1
    Location:
    Pompano Beach, FL
    We were happy with Nod 32 and intended to renew. Instead, being confused, we signed up for Smart Security. We have 2 computers networked. One computer works fine with the installation. Both Outlook Express and Thunderbird function fine. On the other computer, neither program functions. I've sent an email to Support but have not heard from them yet. Can you suggest how we can solve our problem? Thank you.
     
  2. Marcos

    Marcos Eset Staff Account

    Joined:
    Nov 22, 2002
    Posts:
    14,374
    I assume a rule has been created which blocks OE/Thunderbird. Could you try disabling the firewall for a while to see if it makes a difference? If you're using a 3rd party firewall, it could be that it's blocking ekrn.exe's communication.

    Anyways, if you have purchased ESS in error I assume there should be no problem converting it to EAV and refunding you the price difference. Please contant the sales department of the distributor/reseller you purchased ESS from.
     
Thread Status:
Not open for further replies.