egui.exe rendering glitch and crashing during in-depth scan @ WIN 7 64bit / NOD 64bit

Discussion in 'ESET NOD32 Antivirus' started by vtol, May 19, 2010.

Thread Status:
Not open for further replies.
  1. vtol

    vtol Registered Member

    Joined:
    Apr 8, 2010
    Posts:
    774
    Location:
    just around the next corner
    when opening the scan window
    19-05-2010 15-03-28.png

    after a few minutes the windows redraws and looks like this
    19-05-2010 15-04-25.png

    happens at any given time. switching to another screen and then returning to the scan screen gets back the normal scan screen (aka top screen shot), just to go back to the almost blank screen after a short while

    clicking on 'show scan with log in a new window' crashes (reproducible) egui.exe

    19-05-2010 15-18-38.png

    created a dump file, yet not sure whether it captured exactly when crashed as the gui restarted instantly
     
  2. Marcos

    Marcos Eset Staff Account

    Joined:
    Nov 22, 2002
    Posts:
    14,374
    Please upload the dump somewhere and pm me the link.
     
  3. vtol

    vtol Registered Member

    Joined:
    Apr 8, 2010
    Posts:
    774
    Location:
    just around the next corner
    done, check pm
     
  4. vtol

    vtol Registered Member

    Joined:
    Apr 8, 2010
    Posts:
    774
    Location:
    just around the next corner
    any insight from the dump regarding the cause, or better a fix?
     
  5. Marcos

    Marcos Eset Staff Account

    Joined:
    Nov 22, 2002
    Posts:
    14,374
    I sent you a PM a couple of hours ago.
     
  6. vtol

    vtol Registered Member

    Joined:
    Apr 8, 2010
    Posts:
    774
    Location:
    just around the next corner
    oops. my bad. A lot of stuff to go through...
     
  7. vtol

    vtol Registered Member

    Joined:
    Apr 8, 2010
    Posts:
    774
    Location:
    just around the next corner
    check pm, fresh dumps
     
  8. vtol

    vtol Registered Member

    Joined:
    Apr 8, 2010
    Posts:
    774
    Location:
    just around the next corner
    so, I went through a bit of effort to get Eset the dump files, response = ZERO. Thank you very much!
     
  9. Sk_illed

    Sk_illed Registered Member

    Joined:
    Sep 8, 2007
    Posts:
    8
    I have this same issue, every time.
     
  10. vtol

    vtol Registered Member

    Joined:
    Apr 8, 2010
    Posts:
    774
    Location:
    just around the next corner
    not fixed yet :(
     
  11. tobacco

    tobacco Frequent Poster

    Joined:
    Nov 7, 2005
    Posts:
    1,497
    Location:
    British Columbia
    vtol's saga with eset continues on.......................
     
  12. Marcos

    Marcos Eset Staff Account

    Joined:
    Nov 22, 2002
    Posts:
    14,374
    I wrote that we made a fix that should probably fix this issue as well. Since no newer build has been released since, there's no sense in posting "not fixed yet".
     
  13. vtol

    vtol Registered Member

    Joined:
    Apr 8, 2010
    Posts:
    774
    Location:
    just around the next corner
    oh isn't there? the bug is there and as you pointed out Eset does not release a new version. point being is 'as user there is no solution provided'.
     
Thread Status:
Not open for further replies.