eea 5.0.2122 install failed.

Discussion in 'ESET Endpoint Products' started by stnien, Jun 14, 2012.

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  1. stnien

    stnien Registered Member

    Joined:
    Dec 15, 2005
    Posts:
    34
    I've a computer run eav 4.2.76 for several months. No problem. Today, I try to upgrade 5.0.2122. But upgrade failed. So I run ESETUnistaller.exe in safe mode to uninstall first. Then go back normal mode, run eea 5.0.2122 again. But still failed. It rollback after show install driver. But I install eav 4.2.76 back, it still no probelm.

    The installation log is here.. (file size is to large, can't attach..)

    https://dl.dropbox.com/u/1612458/tmp/eea5-enu.log

    How to fix the problem?
     
    stnien, Jun 14, 2012
    #1
  2. dwomack

    dwomack Eset Staff Account

    Joined:
    Mar 2, 2011
    Posts:
    588
    Are you receiving any specific error messages during the installation or is it simply failing and giving a "rolling back action" message?
     
    dwomack, Jun 18, 2012
    #2
  3. stnien

    stnien Registered Member

    Joined:
    Dec 15, 2005
    Posts:
    34
    Thanks for your replay. It seems registry has wrong key. I'll confirm it when I could use this computer.
     
    stnien, Jun 18, 2012
    #3
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