Echo: Unable to create volume snapshot (0x70021)

Discussion in 'Acronis True Image Product Line' started by jeremyotten, Dec 21, 2007.

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  1. jeremyotten

    jeremyotten Registered Member

    Feb 9, 2005
    Who of you do get this errors once in a time. So not always. We get this at least 1 time a week.

    Operation with partition "0-0" was terminated.
    Unable to create volume snapshot (0x70021)
    Tag = 0xA5695862AAF8E754
    Failed to set snapshot bitmap. (0x10C44E)
    blocks = 8787EB)
    Tag = 0x14181C22EF45AD70
    Not locked (0x9)
    code = E000000:cool:
    Tag = 0xABF5B651C7D88E41
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Apr 28, 2004
    Hello jeremyotten,

    Thank you for choosing Acronis Corporate Disk Backup Software.

    Please download the latest version of Acronis drivers and install it with disabled logging.

    If the issue persists, please collect some information to let us investigate it thoroughly:

    - Reinstall Acronis drivers with enabled logging;
    - Reproduce the issue and collect the log file without closing any application windows (including the error message windows if there are any). The log file will be created at C:\ . The name of the log file will be snapapi [date-time].log

    Please create Acronis Report and Windows System Information as it is described in Acronis Help Post.

    Please make a screen shot of the Device Tree application the way described in this previous post.

    Please also collect the application log of the operation:
    - run the program;
    - select Show log on the toolbar or from the Tools menu;
    - select the log with error messages;
    - click "Save the log entry to file" (the diskette icon).

    Then submit a request for technical support. Attach all the collected files and information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with a solution.

    Thank you.
    Marat Setdikov
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