East Smart Security Problems

Discussion in 'ESET NOD32 Antivirus/Smart Security Beta' started by BALTAGY, Aug 27, 2012.

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  1. BALTAGY

    BALTAGY Registered Member

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    1- i found some files related to eset in "windows\temp" takes a lot of space and grow up to more than 2GB and i can't delete them i must restart the system to delete them

    http://img411.imageshack.us/img411/5452/53247910.jpg

    this picture after i start my system just for 1 hour i can take another picture at the end of the day to see how much space it takes

    2- memory leak problem didn't fixed until now in v6 and no answer if it will be fixed or not!
     
  2. BALTAGY

    BALTAGY Registered Member

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  3. Marcos

    Marcos Eset Staff Account

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    1, most likely you're still downloading a large file or streaming a video, hence you cannot delete the temporary files. They should be deleted automatically after the connection has closed. Try closing your browser (check the task manager to make sure it's closed), then the files should be gone or at least you should be able delete them. If you use Windows 7, also make sure to install all hotfixes provided by Microsoft, especially those addressing WFP issues.

    2, I'm not aware of any memory leaks in v6 RTM. I'd strongly suggest generating a complete memory dump of ekrn.exe when it consumes too much RAM (i.e. > 150-200 MB) and supplying it to Customer care for analysis.

    3, the error has been fixed in the mean time.
     
  4. BALTAGY

    BALTAGY Registered Member

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    1- i tried to close firefox and files still there, i think it must deleted automatically

    2- i created dump file for ekrn.exe and it's 238MB, do you want me to upload it to any site and send link to you?

    and memory leak problem same as v5 that it will be fixed next version

    3- what do you mean by mean time? are this problem will be fixed in next version?
     
  5. BALTAGY

    BALTAGY Registered Member

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    after i close firefox and tried to delete files manually, i deleted them but they appears again with same size!!
     
  6. Marcos

    Marcos Eset Staff Account

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    That means an HTTP-enabled application (browser, media player, download manager, etc.) is still downloading them. I'd suggest running "netstat -ab" to find out which application is downloading data via http.
     
  7. Marcos

    Marcos Eset Staff Account

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    Yes please, but compress the dump before you upload it.

    Yes, it will be fixed in the next build.
     
  8. BALTAGY

    BALTAGY Registered Member

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  9. BALTAGY

    BALTAGY Registered Member

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  10. BALTAGY

    BALTAGY Registered Member

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    any new updates??
     
  11. BALTAGY

    BALTAGY Registered Member

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  12. Marcos

    Marcos Eset Staff Account

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    For uploading ekrn dumps, you can use this free file hosting service.

    I assume you're running Windows 7 SP1; otherwise you'd need to install this WFP hotfix rollup. Regardless of your Windows 7 version, please also install this WFP hotfix.
     
  13. BALTAGY

    BALTAGY Registered Member

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    1- this site required credit card, can you try to download from one of these free sites?

    http://www.ziddu.com/download/20209214/ekrn_120827_162437.zip.html

    http://jumbofiles.com/74r03nfm1row

    http://depositfiles.com/files/4kosbloxa

    http://minus.com/lLlclB1RJDnCk

    https://rapidshare.com/#!download|378p4|4167677490|ekrn_120827_162437.zip|133556|0|0

    http://www.2shared.com/file/FUvSZCzm/ekrn_120827_162437.html

    2- i will try these fixes and tell you what happens
     
  14. BALTAGY

    BALTAGY Registered Member

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    Last edited: Aug 31, 2012
  15. 4L3X

    4L3X Registered Member

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    You tried downloading the update manually and installing it o_O (not using windows update).

    Think thats the same file i had problems doing via windows update and downloading the file and running it worked first time.

    Using win 7 x64
     
  16. BALTAGY

    BALTAGY Registered Member

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    after the fix same problem, files still appears and i must restart my computer to delete them
     
  17. Niels

    Niels Registered Member

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    Hello BALTAGY,

    Are you using a webstreamer, recording tool of online radio stations or videos?
    These tools when they are active can also generate those htt***.tmp files.

    What add-ons are currently installed in Firefox?

    Are you using software to view websites offline (when not connected to the internet?

    What you can do to verify what software or process is creating these tmp files, you can use ProcessMonitor.



    Regards
    Niels
     
  18. Marcos

    Marcos Eset Staff Account

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    Perhaps you could upload those files somewhere and I'll check their content. That might give a clue about what application is reponsible for generating them.
     
  19. BALTAGY

    BALTAGY Registered Member

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    Niels:

    1- i don't use these programs or software to view websites offline
    2- the only radio program that i use "AIMP" and i didn't use it for a long time
    3- when i use NOD v5 or v4 these problems didn't happen with the same way i use computer and same programs
    4- when i treid to unlock these files with unlocker program it say's that ekrn use it

    Marcos:

    i can't copy or compress them it say's i don't have permission exept one file "NOD1676.tmp"

    last screenshot:
    http://img255.imageshack.us/img255/8097/sshot1d.jpg

    NOD1676.tmp:

    https://www.rapidshare.com/files/676886229/NOD1676.zip
    http://minus.com/lHh63JCuNPqj2
    http://depositfiles.com/files/5wgp7v1vm
    http://jumbofiles.com/6aub9ulo658b
    http://www34.zippyshare.com/v/9006588/file.html
    http://rghost.net/40161205

    Note:
    1- i installed Eset smart security v5 before and all these problems gone
    2- memory leak problem same as v5 and i know that v5 memory leak will be fixed in next version
     
  20. BALTAGY

    BALTAGY Registered Member

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  21. Marcos

    Marcos Eset Staff Account

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    The temp file seems to contain Sleeping.Dogs-Limited.Edition-Black.Box.iso. Does it sound familiar to you?
     
  22. BALTAGY

    BALTAGY Registered Member

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    yes, that's the game i download it now
     
  23. Marcos

    Marcos Eset Staff Account

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    That explains it all then.
     
  24. BALTAGY

    BALTAGY Registered Member

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    but if this problem from internet download manager or windows why didn't happened with nod v4 and v5 only when v6 installed??!!

    and what about memory leak problem?
     
  25. tommy456

    tommy456 Registered Member

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    That is a good question, i have too contacted support ,submitted full memory dumps,ect, after pointing at other software as being the cause, (which having tested with it both not running or un-installed) made little or no difference, the facts are that almost any activity will cause ekrn.exe to increase the amount of private memory, that in it's self isnt really the problem, the problem seems to be that ekrn.exe then fails to completely unload this memory that it used whilst you carried out that activity be it browsing the web watching streaming tv/films checking e-mail (outlook ect) or some other activity , so it starts to accumulate and doesn't seem to stop doing that ,And from what i was told by support, they are saying they cannot find anything obvious , so it doesn't really give me a lot of faith in this problem being fixed anytime soon,bit of a cop out IMO
     
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