Have any Earthlink users had this problem, or just me? My ISP is Earthlink (cable). Before installing Earthlink's TotalAccess 2005 software, I downloaded, installed and successfully updated the AV database for KAV 5.0.388 (30 day trial version). Then I installed TotalAccess 2005 and KAV's database update abilility immediately stopped. So I uninstall both TotalAccess and KAV, then reinstall KAV. KAV again updates. Then I reinstall TotalAccess, and KAV's update ability is again dead in the water. I tried these things with firewall disabled and with KAV web address placed in the IE Trusted Zone. I've referred this problem to both Kaspersky and Earthlink tech support, and both don't have a clue what is causing the problem. Has anyone experienced this problem and can offer insight?