Discussion in 'Acronis True Image Product Line' started by mikeblas, May 26, 2005.

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  1. mikeblas

    mikeblas Registered Member

    Mar 2, 2005
    What does this error mean, and how do I correct it?

    .B ekiM


    E00070001: Internal error: unhandled exception
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Apr 28, 2004
    Hello mikeblas,

    Thank you for choosing Acronis Disk Backup Software.

    First of all, please make sure you use the latest build, which is available on our web site at http://www.acronis.com/homecomputing/support/updates/. To get access to updates you should register your software first at http://www.acronis.com/my/products/registration/. Please disable any download managers, internet download/connection boosters, etc. before the download.

    If the problem persists please do the following:
    - Navigate to Start -> Run;
    - Type in "drwtsn32";
    - Remember the log file path and the crash dump path;
    - Start Acronis True Image and create a new task using Schedule Task wizard, but do not schedule it (on the Start Parameters page choose "Do not start automatically"). Set the name of the new task to "Test Task".
    - Download the following file from www.acronis.com:


    - Unpack the files into the \Program Files\Acronis\TrueImage folder.
    - Open the \Documents and Settings\[User]\Application Data\Acronis\TrueImage\Scripts\ folder and find the script file with the following parameter inside: display name="Test Task".
    - Copy the script file to the \Program Files\Acronis\TrueImage folder.
    - Start Command Prompt from Start\Accessories program menu.
    - Type the following commands in the shell window:

    cd \Program Files\Acronis\TrueImage
    ti_demon /script: [script name] > ti.log 2>&1

    - Reproduce the problem;
    - Send Dr. Watson's log and dump files from the afore-mentioned paths to support@acronis.com along with the link to this thread.
    - Also please send us the ti.log file from the \Program Files\Acronis\TrueImage folder.

    Thank you.
    Ilya Toytman
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