E00040007 "Poor Quality Media"

Hello,

I am using Acronis True Image 9.0 build 2337 on both my laptop and my desktop. The laptop is a Dell Latitude D600 equipped with a CD-RW drive and a 40GB hard drive. The desktop is a P4 1.8GHz machine with 1 GB of Ram and an internal HP DVD Writer 740b. both units are running Windows XP Professional with SP2 as the OS. One other point is that the laptop has Roxio Easy CD v5.0 installed and the desktop has Nero 7 Ultra Edition with InCD installed.

I can create image files on both systems using a USB external Hard drive, but when I try to create an image using CDRs in the CD-RW (Laptop) or the DVD Writer (desktop) I get an error E00040007 which says that it may be do to "Poor Media." This happens on both machines and I have tried using a number of different CDRs from a number of different manufactures. I have also googled the net regarding this error and have tried disabling Windows XP's embedded CD recording feature (Open "My Computer", right click on you CD/DVD recorder and select "Properties". Select the "Recording" tab and uncheck the "Enable CD recording on this drive" tickbox) which has not helped. In fact, once I disable it, I can no longer access the drive if it contains blank media. I can only access it if I put in media with some content. I have also tried ending the task, "InCD.exe" from within the TaskManager in Windows XP on my desktop and that has not helped either.

Can you offer me any other tips to get this working? I find it odd that the issue is not isolated to one of my machines.

 

Hello ORSalesRep,

Thank you for choosing Acronis Disk Backup Software.

Please be aware that the current version of Acronis True Image doesn’t write to DVD directly, instead it utilizes third party UDF packet DVD writing software. The ability to write images to DVD directly will be implemented in the future builds\versions of a particular product, but exact time frame is not decided yet. You can find more information on how to write your images to DVD in this FAQ article.

In case you have the appropriate UDF packet DVD writing software installed and all of your DVDs are properly formatted according to the above mentioned FAQ article, but you still can not write your images to DVD, please collect the following information:

- Create Acronis Report and Windows System Information as it is described in Acronis Help Post;

- Reproduce the problem and collect Acronis True Image 9.0 log which can be saved from Tools -> Show Log -> Diskette icon;

- Provide the exact text of the error message that you receive;

- Let us know when exactly you receive this error message;

- Describe actions taken before the problem appears step-by-step.

Please also do the following:

- Start command prompt (Start -> Run -> cmd);

- Go to \Program Files\Common Files\Acronis\CDRecord folder;

- Run "cdrecord –scanbus > scanbus.txt" command and collect the scanbus.txt file created.

Please provide us with the information requested above for the computer where you can not write to CD as well.

Please submit a request for technical support. Attach all the collected files and information to your request along with the information about your purchase of Acronis software (order number, e-mail, where did you purchase our product, etc.) and the link to this thread. We will investigate the problem and try to provide you with the solution.

Thank you.
--
Alexey Popov

 

Two recommendations:

1. Use ONLY media recommended by the drive manufacturers.
2. Replace EZCD 5.