Hello, I am using Acronis True Image 9.0 build 2337 on both my laptop and my desktop. The laptop is a Dell Latitude D600 equipped with a CD-RW drive and a 40GB hard drive. The desktop is a P4 1.8GHz machine with 1 GB of Ram and an internal HP DVD Writer 740b. both units are running Windows XP Professional with SP2 as the OS. One other point is that the laptop has Roxio Easy CD v5.0 installed and the desktop has Nero 7 Ultra Edition with InCD installed. I can create image files on both systems using a USB external Hard drive, but when I try to create an image using CDRs in the CD-RW (Laptop) or the DVD Writer (desktop) I get an error E00040007 which says that it may be do to "Poor Media." This happens on both machines and I have tried using a number of different CDRs from a number of different manufactures. I have also googled the net regarding this error and have tried disabling Windows XP's embedded CD recording feature (Open "My Computer", right click on you CD/DVD recorder and select "Properties". Select the "Recording" tab and uncheck the "Enable CD recording on this drive" tickbox) which has not helped. In fact, once I disable it, I can no longer access the drive if it contains blank media. I can only access it if I put in media with some content. I have also tried ending the task, "InCD.exe" from within the TaskManager in Windows XP on my desktop and that has not helped either. Can you offer me any other tips to get this working? I find it odd that the issue is not isolated to one of my machines.