Duplicate connections in RA console

Discussion in 'Other ESET Home Products' started by TSA88, Jul 8, 2008.

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  1. TSA88

    TSA88 Registered Member

    Joined:
    Aug 14, 2007
    Posts:
    5
    Hello all, I have Remote Administrator (2.0.107) installed with a 50 user license and it seems to run pretty well with the exception of one niggly error. A large percentage of my user base are notebooks that log in to the LAN during the day then are taken home at night and logged in again remotely but with a different IP address. What this seems to be causing is a lot of duplicate and even triplicate connections in the RA console that sit there unsed (but taking up a license) for up to a month. . The connections are automatically added as "PC name 0001" or "PC name 00002"

    Does this occur to anyone else? Is there a way to stop it?

    Thanks

    Ross
     
  2. mayt

    mayt Eset Staff Account

    Joined:
    Mar 12, 2007
    Posts:
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    Location:
    Bratislava
    Hello,

    setting "Enable MAC address renaming (from valid to another valid)" to Yes in the advanced setup of the RA server should help.

    In ERAC, navigate to Tools –> Server Options –> Other Settings –> Edit Advanced Settings. In the Configuration editor that opens click your way to
    ESET Remote Administrator –> ERA Server –> Setup –> Advanced
     
  3. TSA88

    TSA88 Registered Member

    Joined:
    Aug 14, 2007
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    Thanks Mayt, I have just made the change you suggested. I will monitor and post back the results

    Cheers
     
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