Folks: I'm not computer saavy so please bear with me... I am typing this from a Dell Inspiron 2600 laptop that was full of pop ups and auto porn dial ups (the laptop was given to me by a friend). It was so infected that it eventually required that the installation software be reinstalled. My husband is a professor at a local university and brought the laptop to the IT department; they cleaned up the whole computer, reinstalled the original software, and basically saved me and the computer! However, when I run Spybot (which is every time I turn on the computer) and I select “Search and Destroy”, it always comes up with “DSO Exploit – 5 entries”. When I select “fix” a popup appears stating “creating system restore points”, then asks “remove deleted entries”, which I then select “yes”. It comes back with a popup stating “5 problems fixed”, and I then select “ok”. When I select “immunize” it comes back stating “all known bad products are already blocked”. If I leave Spybot and go back into Spybot without even opening another program or go online, the same problem of “DSO Exploit – 5 entries” comes up again! I’ve learned the hard way that if the computer goes to standby without running Spybot and deleting this, forget shutting down – it refuses to go through the normal shutdown process and the computer won’t turn off, even manually, until the battery runs out. Of course, as soon as I turn it on again, I immediately run Spybot and find the same message, once again. Not only is this driving me crazy, but I feel like it’s beat-the-clock as to how often I need to run Spybot while I’m using the computer. Can anyone out there help with this problem? A million thanks…Stephanie Logfile of HijackThis v1.97.7 Scan saved at 3:27:32 PM, on 6/19/2004 Platform: Windows XP SP1 (WinNT 5.01.2600) MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106) Running processes: C:\WINDOWS\System32\smss.exe C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\System32\svchost.exe C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe C:\WINDOWS\system32\spoolsv.exe C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe C:\Program Files\Norton AntiVirus\navapsvc.exe C:\Program Files\Norton AntiVirus\SAVScan.exe C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe C:\Program Files\Trend Micro\PC-cillin 2003\Tmntsrv.exe C:\Program Files\Trend Micro\PC-cillin 2003\tmproxy.exe C:\WINDOWS\Explorer.EXE C:\WINDOWS\System32\hkcmd.exe C:\Program Files\Trend Micro\PC-cillin 2003\pccguide.exe C:\Program Files\Trend Micro\PC-cillin 2003\PCCClient.exe C:\Program Files\Trend Micro\PC-cillin 2003\Pop3trap.exe C:\Program Files\Common Files\Symantec Shared\ccApp.exe C:\Program Files\BellSouth\Connection Tool\IPClient.exe C:\Program Files\BellSouth\Connection Tool\IPMon32.exe C:\Program Files\BellSouth Accelerator Technology\propelac.exe C:\Program Files\Messenger\msmsgs.exe C:\WINDOWS\System32\ctfmon.exe C:\Program Files\Internet Explorer\iexplore.exe C:\Program Files\HijackThis.exe R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://home.bellsouth.net/brw_minisearch R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://ww.msn.com/ R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://home.bellsouth.net R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Bellsouth® Internet Service R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = http=localhost:8080 R1 - HKCU\Software\Microsoft\Internet Connection Wizard,Shellnext = http://home.bellsouth.net/ O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe O4 - HKLM\..\Run: [pccguide.exe] "C:\Program Files\Trend Micro\PC-cillin 2003\pccguide.exe" O4 - HKLM\..\Run: [PCCClient.exe] "C:\Program Files\Trend Micro\PC-cillin 2003\PCCClient.exe" O4 - HKLM\..\Run: [Pop3trap.exe] "C:\Program Files\Trend Micro\PC-cillin 2003\Pop3trap.exe" O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe" O4 - HKLM\..\Run: [IPInSightLAN 01] "C:\Program Files\BellSouth\Connection Tool\IPClient.exe" -l O4 - HKLM\..\Run: [IPInSightMonitor 01] "C:\Program Files\BellSouth\Connection Tool\IPMon32.exe" O4 - HKLM\..\Run: [Propel Accelerator] "C:\Program Files\BellSouth Accelerator Technology\propelac.exe" O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\System32\ctfmon.exe O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000 O8 - Extra context menu item: Refresh Pa&ge with Full Quality - C:\Program Files\BellSouth Accelerator Technology\pac-page.html O8 - Extra context menu item: Refresh Pi&cture with Full Quality - C:\Program Files\BellSouth Accelerator Technology\pac-image.html O9 - Extra button: Research (HKLM) O9 - Extra button: Related (HKLM) O9 - Extra 'Tools' menuitem: Show &Related Links (HKLM) O9 - Extra button: Messenger (HKLM) O9 - Extra 'Tools' menuitem: Messenger (HKLM) O14 - IERESET.INF: START_PAGE_URL=http://home.bellsouth.net O16 - DPF: {01113300-3E00-11D2-8470-0060089874ED} (Support.com Configuration Class) - http://accelerator.bellsouth.net/sdccommon/download/tgctlcm.cab O16 - DPF: {3E68E405-C6DE-49FF-83AE-41EE9F4C36CE} (Office Update Installation Engine) - http://office.microsoft.com/officeupdate/content/opuc.cab O16 - DPF: {9F1C11AA-197B-4942-BA54-47A8489BB47F} (Update Class) - http://v4.windowsupdate.microsoft.com/CAB/x86/unicode/iuctl.CAB?38125.4847800926 O17 - HKLM\System\CCS\Services\Tcpip\..\{6F0264AE-B01A-49B0-835D-790F8C7F351C}: NameServer = 205.152.37.23 205.152.144.23
stephanieK, and welcome to Wilders. I am not seeing anything in your log that would indicate an infection. As for the DSO Exploit entries that Spybot S&D is alerting to, this is a small bug in the most recent build (1.3) of Spybot S&D, and hopefully will be fixed soon. Here is a thread that will better explain it: https://www.wilderssecurity.com/showthread.php?t=32387 Regards, snap