downloads interrupted/hang/fail

Discussion in 'ESET NOD32 Antivirus' started by orengreen, Aug 22, 2011.

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  1. orengreen

    orengreen Registered Member

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    Hello,
    I'm using NOD32 antivirus, Win7 64-bit.
    When I'm trying to download files, mostly large video files, 99% of the time the download reaches the end and then either hangs ("few seconds..." forever), "interrupted", or "failed". This happens in chrome, firefox and sometimes IE9.
    In NOD32's advanced setup, I set it up so that all engine parameters of all components have: "scan all extensions" disabled, "scan extensionless files" enabled, and the file extensions in the list are the default.
    I'm 90% sure this is NOD's fault.

    Please help!

    Thanks
     
  2. Marcos

    Marcos Eset Staff Account

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    Could you paste here the download link to such video?
     
  3. orengreen

    orengreen Registered Member

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    Last edited: Aug 22, 2011
  4. NoobStick

    NoobStick Guest

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    Hey Orengreen
    I have been able to download the 439 mb avi file using Eset nod32 version 4.2.71.2 on Windows 64 bit platform running windows firewall . This is just a suggestion, but if you are streaming video, then it could be a problem with your firewall blocking for the download.

    Take care

    NoobStick
     
  5. orengreen

    orengreen Registered Member

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    Hi noobstick,
    My streaming is working fine, actually. The problem is with downloading.
    My nod32 is version 4.0.474.0

    Virus signature database: 6400 (20110822)
    Update module: 1031 (20091029)
    Antivirus and antispyware scanner module: 1318 (20110812)
    Advanced heuristics module: 1118 (20110419)
    Archive support module: 1135 (20110802)
    Cleaner module: 1051 (20110420)
    Anti-Stealth support module: 1024 (20101227)
    SysInspector module: 1220 (20110517)
    Self-defense support module : 1018 (20100812)
     
  6. NoobStick

    NoobStick Guest

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    Hey Orengreen
    The version you are using is a older version as you probably know by now. You can get a newer version ( 4.2.71.2) of nod32 from here :http://www.eset.com/us/download it could be that it is the solution. Bye the way, remember to have your username and password ready when you download nod32. And just a little hint do not install the new version on top of the old one, it has been giving me troubles doing it that way. Just my personal experience.

    Hope the best

    NoobStick
     
  7. orengreen

    orengreen Registered Member

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    It seems it wasn't NOD - I (temporarily) uninstalled it completely and tried downloading something - the same problem occurred....
    So I guess it's a windows thing?

    In any case - I've seen this problem mentioned in this forum before, so I'd still like to know if there are any configs that will prevent this kind of problem with NOD.

    Thanks!
     
  8. Marcos

    Marcos Eset Staff Account

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  9. orengreen

    orengreen Registered Member

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    Can you please explain this hotfix a bit?
    I didn't' understand the explanation in page and they do say: "...we recommend that you wait for the next software update that contains this hotfix", and this hotfix is from August 27, 2010.

    Thanks!
     
  10. siljaline

    siljaline Former Poster

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  11. orengreen

    orengreen Registered Member

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    I uninstalled my old AV, downloaded and installed a fresh nod32 - problem still exists.

    Virus signature database: 6404 (20110823)
    Update module: 1031 (20091029)
    Antivirus and antispyware scanner module: 1318 (20110812)
    Advanced heuristics module: 1118 (20110419)
    Archive support module: 1135 (20110802)
    Cleaner module: 1051 (20110420)
    Anti-Stealth support module: 1024 (20101227)
    SysInspector module: 1220 (20110517)
    Self-defense support module : 1018 (20100812)
    Real-time file system protection module: 1004 (20100727)
     
  12. jimwillsher

    jimwillsher Registered Member

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    But as you say, the problem persisted even with NOD uninstalled.

    What other software do you have running? Perhaps other AV software or utilities ?


    Jim
     
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