dont know what to do

Discussion in 'ewido anti-spyware forum' started by titanium30, Aug 12, 2006.

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  1. titanium30

    titanium30 Registered Member

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    hello to all

    im using the free trial of ewido 4.0 and im using it for about 16 days already.. i start to full scan and save it to my reports and quarantine list.. on STATUS bar i see DETECTED MALWARE SO FAR (25:cool: FILES QUARANTINE (23:cool: i noticed my log file(quarantine) under infected that there is a trackingcookie etc.. and a trojan small at high risk..
    Now my prob is i dont know what to do,just thingking if i delete some of the file in the quarantine list, but i have to consult some experts before i do so..

    i am new to ewido so pls bear with me and my english.. thank you in advance
     
  2. Devinco

    Devinco Registered Member

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    Deleting the tracking cookies are fine, but keep the other items in quarrantine just in case they are false positives. If they are bad, they won't do harm in the quarrantine. But if they are a false positive, then some regular program you use may depend on the missing file.
    You need to get confirmation that the file is a false positive or not.
     
  3. titanium30

    titanium30 Registered Member

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    allright,what about the trojan small.. should i delete it.. because i have only 16 days left and my free trial will expired. thank you for the reply
     
  4. zapjb

    zapjb Registered Member

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    afaik you won't lose the ability to delete or restore after your trial. You lose realtime monitoring.
     
  5. Devinco

    Devinco Registered Member

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    You could post the exact file/component name and what Ewido detects it as.
    Someone here might be able to tell you.
    Or you could submit the file to Ewido directly and they could tell if it is a false positive.

    You can submit them here: submit@ewido.net
    Or here: http://www.ewido.net/en/malware/
    And in the email or comment, ask if the file is a false positive.
    Also include the full path where the file was found.

    Let us know how their response is and the results.

    Until they reply, you could try uploading the file to an online scanners like:
    http://virusscan.jotti.org/
    or
    http://www.virustotal.com/
    They let you scan the file in question with multiple engines on a different computer than yours.
     
    Last edited: Aug 12, 2006
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