Does Webroot Internet Security Essentials 2011 unused license upgrade to 2012?

Discussion in 'Prevx Releases' started by acr1965, May 8, 2012.

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  1. acr1965

    acr1965 Registered Member

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    I have an unused license of Webroot Internet Security Essentials 2011. Will it upgrade to the 2012 version and, if so, which version?
     
  2. Triple Helix

    Triple Helix Webroot Product Advisor

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    Yes it will and the upgrade will be WSA-Essentials! Just contact WSA support with your 2011 key and ask them to convert it to a WSA key! https://www.webrootanywhere.com/servicewelcome.asp?

    TH
     
  3. acr1965

    acr1965 Registered Member

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  4. PrevxHelp

    PrevxHelp Former Prevx Moderator

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    To clarify the other versions:

    WISE will go to WSA Essentials
    WISC will go to WSA Complete
    WAV/SpySweeper will go to WSA AV
     
  5. jjmac10

    jjmac10 Registered Member

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    Well I bought a 2011 SpySweeper w AV Key over the weekend and sent it in to the contact form, and got a reply that I should call for my options. I did and was offered a full price subscription and was asked for my CC info. I explained my situation again and told the rep I wanted to convert to a WSA/AV Key and she said okay and sent me an email with another SS/AV Code that WSA/AV would not accept.:mad:

    I called again and was told that they are not aware of any converting or of an upgrade path at all.o_O

    Not to happy right now and not sure of whom to turn to.
     
  6. PrevxHelp

    PrevxHelp Former Prevx Moderator

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    Can you send me a PM with your email address so that I can see where your support conversation is at?

    Thanks!
     
  7. jjmac10

    jjmac10 Registered Member

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    Just a follow up on my post above about the inability to do the Conversion of a 2011 Code to a WSA 2012 Code. I made contact with "PrevxHelp" and was able to fully resolve the issue in a timely matter and to my complete satisfaction.

    I really like Webroot SecureAnywhere and it looks to be a keeper on my system and I look forward to its continued development.:thumb:

    JJ
     
  8. PrevxHelp

    PrevxHelp Former Prevx Moderator

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    Very glad to hear that :) Please let me know if you need anything else in the future!
     
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