Do you Call This Support

Discussion in 'ESET Smart Security' started by trbal, Sep 11, 2008.

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  1. trbal

    trbal Registered Member

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    Hi

    I had escalted a username pwd issue to eset customer support may be 4 or 5 days ago. This is the reply i got. Wake Up support.

    Update for Case #157870 - "says username password invalid"

    An ESET Customer Care Representative has updated this case with the following information:

    Hello,

    Thank you for contacting ESET Customer Care. I’ve searched our database and our records show that your license for EAV-00466734 has expired on Tuesday, September 01, 2009.

    For detailed instructions on renewing ESET NOD32 Antivirus 3.0, ESET Smart Security, or ESET NOD32 Antivirus 2.7, please follow the instructions in our Knowledgebase article, here:

    http://www.eset.com/support/kb.php?option=com_kb&Itemid=29&page=articles&articleid=570


    If this resolves your issue or if you need further assistance, please let us know by replying to this email.

    Thank you for using ESET security products,
    ESET Customer Care

    For any new requests please visit the ESET Support Center to access our Knowledgebase/FAQ’s, Product Documentation and Training Tutorials, or use our Support Form to submit a new case.

    http://www.eset.com/support/index.php
     
  2. Marcos

    Marcos Eset Staff Account

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    Hello,
    the license you mentioned was purchased from ADAOX Middle East. When a license is due for renewal, ESS/EAV starts notifying you 10 days before it runs out and shows a link to the renewal page (in your case, you should be redirected to ADAOX's purchase page).
     
  3. trbal

    trbal Registered Member

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    No marcos my comment was about this

    Thank you for contacting ESET Customer Care. I’ve searched our database and our records show that your license for EAV-00466734 has expired on Tuesday, September 01, 2009.
    I just bought the product a week back.
     
  4. lych

    lych Registered Member

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    Actually, yeah I do call this support. ESS and EAV both give you multiple warnings when your subscription is about to expire. There is no way you could not know that it is about to expire. When the expiration date approaches, simply starting the program triggers a renewal reminder w/link.
     
  5. trbal

    trbal Registered Member

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    sorru buddy u got my point wrong
     
  6. nonoise

    nonoise Registered Member

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    we're still in 2008, thats the problem :). do you have your system date set properly?
     
  7. Marcos

    Marcos Eset Staff Account

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    I've tested your license and was able to download ESS Business Edition fine. Please make sure that you enter the username and password exactly as they appear in the registration email as both are case sensitive. There's no problem with authentication on our side.
     
  8. trbal

    trbal Registered Member

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    Again Marcos this issues was raised by me a week back and the issue was sorted out immediatley within hours(a week back). But the support had sent me a mail today that my license expired on sep 2009 what i meant
     
  9. trbal

    trbal Registered Member

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    Nonoise

    My issue was sorted out 5 or 6 days back. But the mail form support came today:)
     
  10. STRYDER

    STRYDER Registered Member

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    lol, oh i get it, you thought you found an error and tried to make fun of customer care.
     
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