Do GS actually answer enquiries??

Discussion in 'Ghost Security Suite (GSS)' started by qazu76, Jan 8, 2007.

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  1. qazu76

    qazu76 Registered Member

    Joined:
    Apr 19, 2005
    Posts:
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    I contacted (via the online form), GS about an error in my Members area section.

    This was at least a week ago now.

    I am a registered owner of RegDefend, but the Members area does not reflect this.

    I provided all receipt info etc - but I am STILL waiting for a reply :mad:

    Even a correction in the MA would suffice - but that STILL hasn't been fixed.

    The irony is, I was actually interested in seeing the discount available for RD owners who wish to upgrade to the suite (RD/AD).

    The "support" I've received doesn't exactly inspire confidence in GS, but I still may upgrade if I actually get a response this time.

    Really disappointed...
     
  2. BlueZannetti

    BlueZannetti Administrator

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    6,590
    My recommendation would be to PM Jason_R0 directly. He is on-line frequently of late.

    Blue
     
  3. Jason_R0

    Jason_R0 Developer

    Joined:
    Feb 16, 2005
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    Location:
    Australia
    Hi sorry, there were 3 emails about this exact thing and I confused yours as a double post (a common "mistake" on the email form). I have replied to your email, so if you have any further queries I will answer them there for you.
     
  4. toad258

    toad258 Registered Member

    Joined:
    Jul 24, 2005
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    The Netherlands
    Hi Jason,

    I too have the same problem, i chanced my e-mail at the members area and now my purchase disapeared.

    This happened some time ago (more than a month) i send multiple e-mails about this problem but never received a reply.

    I hope you can help me.
     
  5. Jason_R0

    Jason_R0 Developer

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    The email address you use in the members area has to match the email address you registered products with for it to match them up correctly. As I have said in previous posts this will be changed to allow your members area ID instead to be matched rather than your email address.
     
  6. toad258

    toad258 Registered Member

    Joined:
    Jul 24, 2005
    Posts:
    11
    Location:
    The Netherlands
    Hi,

    Thanks for the answer, the original email adress i registered regdefend with has been closed because i changed my internet provider.

    I will wait for the change of the members area and hope i get my purchase back.
     
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