disk recovery

Discussion in 'Other Acronis Products' started by ehel, Oct 15, 2004.

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  1. ehel

    ehel Registered Member

    Oct 15, 2004
    When i tested the program it find my disks. But when I reboot the computer a Acronis screen come up and it sead "pleas wait...." and I wait.
    After a while the computer restart and show the screen again.This have been repited now for about 12h.

    If a use a boot disk and look at C: it look like is have format C: and replace it whid the catalogs on the disk that was gone before.Here is no file on the disk only catalog.

    Whay is this hepend and is my C: gone?

    Pleace help me have meny work project on C:
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Apr 28, 2004
    Hello ehel,

    Please contact support@acronis.com and describe the problem more exactly.

    Also please do the following:

    - Download Acronis Report utility from http://www.acronis.com/files/support/AcronisReport.exe;
    - Run Acronis Report and select the "Create bootable floppy" option;
    - Insert a blank floppy disk in the floppy drive and proceed with creating the bootable diskette;
    - Boot the computer under consideration from this diskette and wait for report creation process to complete;
    - Send the report.txt file from the floppy disk to support@acronis.com.

    This would provide us with detailed information on the hard disk partition structure.

    Thank you.

    Best regards,
    Andrew Berezovsky

    Acronis, Inc.
    395 Oyster Point Blvd., Suite 213
    South San Francisco, CA 94080 USA

    Acronis support department
    e-mail: support@acronis.com

    Acronis... compute with confidence
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