disk recovery

Discussion in 'Other Acronis Products' started by ehel, Oct 15, 2004.

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  1. ehel

    ehel Registered Member

    Joined:
    Oct 15, 2004
    Posts:
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    When i tested the program it find my disks. But when I reboot the computer a Acronis screen come up and it sead "pleas wait...." and I wait.
    After a while the computer restart and show the screen again.This have been repited now for about 12h.

    If a use a boot disk and look at C: it look like is have format C: and replace it whid the catalogs on the disk that was gone before.Here is no file on the disk only catalog.

    Whay is this hepend and is my C: gone?

    Pleace help me have meny work project on C:
     
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello ehel,

    Please contact support@acronis.com and describe the problem more exactly.

    Also please do the following:

    - Download Acronis Report utility from http://www.acronis.com/files/support/AcronisReport.exe;
    - Run Acronis Report and select the "Create bootable floppy" option;
    - Insert a blank floppy disk in the floppy drive and proceed with creating the bootable diskette;
    - Boot the computer under consideration from this diskette and wait for report creation process to complete;
    - Send the report.txt file from the floppy disk to support@acronis.com.

    This would provide us with detailed information on the hard disk partition structure.

    Thank you.

    --
    Best regards,
    Andrew Berezovsky

    Acronis, Inc.
    395 Oyster Point Blvd., Suite 213
    South San Francisco, CA 94080 USA
    http://www.acronis.com/

    Acronis support department
    e-mail: support@acronis.com

    Acronis... compute with confidence
     
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