Disk Director: Unable to write script

Discussion in 'Acronis Disk Director Suite' started by ThomasKMC, Dec 15, 2004.

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  1. ThomasKMC

    ThomasKMC Registered Member

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    Last weekend, I tried to split the only partition my SATA harddrive into two. Using the wizard of Disk Director 9.0 #518, I set up a new partition of 40GB. But when trying to commit the changes, I receive an error message saying "Unable to write script". What's that all abouto_O

    Thank you for your help,
    -tom
     
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
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    Hello Thomas,

    Thank you for choosing Acronis Disk Director Suite (http://www.acronis.com/homecomputing/products/diskdirector/).

    We are really sorry for the inconveniences.

    First of all, please download and install the latest build, which is available on our web site at http://www.acronis.com/homecomputing/support/updates/. To get access to updates you should register your software first at http://www.acronis.com/homecomputing/registration/. Please disable any download managers, internet download/connection boosters, etc. before the download.

    If the problem persists please download Acronis Report utility available at http://www.acronis.com/files/support/AcronisReport.exe and run it, create a report and send it to support@acronis.com. This would provide us with detailed information on the hard disk partition structure.

    Please also let us know what version of Windows you use and provide a link to this thread.

    Thank you.

    --
    Andrew Berezovsky
     
  3. ThomasKMC

    ThomasKMC Registered Member

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    I sent you an email last week and have not heard back from you. Did you receive the email? A link to the post was included as was a copy of AcronisReport.exe.

    Regards,
    -tom
     
  4. Acronis Support

    Acronis Support Acronis Support Staff

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    Hello Tom,

    Could you please let me know the subject of your email message to support@acronis.com?

    Thank you.

    --
    Andrew Berezovsky
     
  5. Acronis Support

    Acronis Support Acronis Support Staff

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    Hello Thomas,

    Anton Sherkhonov did send you a reply on Dec 21st. Please check your email account.

    The text of this reply is given below:

    ****************************************************************

    Dear Thomas,

    Please accept our apologies for the delay with the response.

    Thank you for taking the time to contact us and for choosing Acronis Software (http://www.acronis.com/homecomputing/products/)!

    Please install the below update with disabled logging and see whether the problem remains.

    http://www.acronis.com/files/support/SnapAPI_s_e.exe

    If the problem does remain, please enable logging by running the update once more, reproduce the program failure and send us the c:\snapapi.log file.

    Thank you.
    --
    Sincerely yours,
    Anton Sherkhonov

    ****************************************************************

    Thank you.

    --
    Andrew Berezovsky
     
  6. ThomasKMC

    ThomasKMC Registered Member

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    Hello Andrew,

    thank you for forwarding the email because I either never received it or it got stuck in a spam filter. I will addthe acronis domain to the trusted list to avoid the second option.

    I downloaded the file you mentioned and installed it. When I received the error again (Unable to write script file), I installed the file again with logging enabled per your instructions. The report file is being sent to support@acronis.com with as an attachment for your review; the subject of the email is "Unable to write script file".

    Thanks for following up,

    Thomas
     
  7. ThomasKMC

    ThomasKMC Registered Member

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    I should add that a "CHKDSK /f" revealed a problem as well: "Unable to lock drive".
     
  8. ThomasKMC

    ThomasKMC Registered Member

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    For all email communication, please refer to #173438. Thank you.
     
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