disk director trial ver 10

Discussion in 'Acronis Disk Director Suite' started by selkov, Apr 18, 2006.

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  1. selkov

    selkov Registered Member

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    Just dl'd the trial version of Disk Director 10.

    When the sytem boots to the OS selector screen I can not use my mouse.

    Why?
     
  2. bluehaze

    bluehaze Registered Member

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    Apr 17, 2006
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    I *think* this is a FAQ.
    Unfortunately you did not write whether you are using a USB or an older serial mouse.

    I assume the former, and I bet you forgot to enable USB Legacy Support in the BIOS.
     
  3. selkov

    selkov Registered Member

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    Legacy suport is enabled both in BIOS & TI!
     
  4. Acronis Support

    Acronis Support Acronis Support Staff

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    Hello selkov,

    Thank you for your interest in Acronis Partition and Disk Managing Software.

    Please try to disable USB Legacy Support option in BIOS and see whether the issue still persists.

    If it still persists then please create Acronis Report in the way described below:

    - Download and run Acronis Report Utility;
    - Select the "Create Bootable Floppy" option;
    - Insert a blank floppy disk in the A: drive and proceed with creation of the bootable floppy;
    - Boot the computer from this diskette and wait for report creation process to finish;
    - Collect the report file from the floppy.

    Please submit a request for technical support. Attach the collected report file to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with the solution.

    Thank you.
    --
    Kirill Omelchenko
     
  5. selkov

    selkov Registered Member

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    My BIOS does not offer that funtion.
    Only USB keyboard support.
     
  6. Acronis Support

    Acronis Support Acronis Support Staff

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    Hello selkov,

    Please create Acronis Report and submit a request as I have suggested above. Please also Windows System Information as it is described in Acronis Help Post and provide this information in your request.

    Thank you.
    --
    Kirill Omelchenko
     
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