Disk Director Suite 9.0 Won't Boot

Discussion in 'Acronis Disk Director Suite' started by billmccl, Dec 14, 2004.

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  1. billmccl

    billmccl Registered Member

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    I have installed a new harddrive with XP on NTFS and four current versions of Linux, all of which are on EXT3 partitions. After going through all of this for an OS development project, I cannot get DD Suite to boot. After loading and installing the software in WinXP (I originally created the partitions using Partition Expert 2003) I loaded Disk Director 9.0. It looks fine within XP, there was unallocated space on the harddrive if needed, but after activating Boot Selector within the DD Suite and rebooting, nothing happens. It simply won't boot.

    I subsequently used the old standby DOS command "FDISK/MBR" and can get right back into Windows. I have now loaded OS Selector 8.0, and everything works.

    Interestingly enough, Disk Director Suite will not boot from the CD either. I simply get a message that "Acronis is loading..." and it freezes. This is the same message I get when trying to boot using the boot selector piece of DD Suite.

    Nothing is unusual about the machine, an Intel D865GBF Mobo with no add-on cards driving a WD80 Gb IDE drive off the motherboard.

    So what is wrong with the booting capability of Disk Director Suite 9.0?
     
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
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    Hello billmccl,

    Thank you for using Acronis Disk Director Suite (http://www.acronis.com/homecomputing/products/diskdirector/).

    We are really sorry for the inconveniences.

    First of all, please make sure you use the latest build, which is available on our web site at http://www.acronis.com/homecomputing/support/updates/. To get access to updates you should register your software first at http://www.acronis.com/homecomputing/registration/. Please disable any download managers, internet download/connection boosters, etc. before the download.

    If the problem persists please contact support@acronis.com and our Support Team will do their best in order to help you.

    Thank you.

    --
    Andrew Berezovsky
     
  3. Eyk

    Eyk Guest

    I had the same problem with 9.0 build 518, i thought the computer is frozen (but the harddrive made some looping voice, like reading the same sector again and again or as formatting *ugh*. So after 2 reboots i had no other idea then let is "loading..." for some time .. and after several minutes the OS Selector appeared. After reboot the same procedure was necessary, so i had to deactivate it, because a boot manager should better start immediately, and I assume that is intended with OS Selector.
     
  4. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello Eyk,

    Thank you for using Acronis Disk Director Suite (http://www.acronis.com/homecomputing/products/diskdirector/).

    Please accept our apologies for your inconvenience.

    First of all, please download and install the latest build, which is available on our web site at http://www.acronis.com/homecomputing/support/updates/. To get access to updates you should register your software first at http://www.acronis.com/homecomputing/registration/. Please disable any download managers, internet download/connection boosters, etc. before the download.

    If the problem with Acronis OS Selector persists please contact support@acronis.com regarding this problem.

    Thank you.

    --
    Andrew Berezovsky
     
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