You don't need to spend $9.99 to purchase the extended download service from Digital River (findmyorder.com) if you have your serial number. Go to the Acronis Website, login using your email address and password that you created when you purchased the product, then register your product using the serial number. Then you will be able to expand the box for the product, and download the installation file. I wish I would have known about that so I could have saved myself $9.99. Darn. Digital River is making money off fools like me.