Dialout issue with ZA (all products) v3.1.395

Users that upgraded one of the three ZA products to Version 3.1.395 have noticed that "ZA phones home." This issue seems to be only occurring with DUN users. I recently received some words from Zone Labs about this problem.

Q: Why is ZoneAlarm Pro causing my computer to dial out?
A: ZoneAlarm Pro is performing a DNS lookup. Normally, ZoneAlarm Pro waits
until a user has established an Internet connection before performing the
DNS lookup. However, an issue with the most recent ZoneAlarm Pro/Plus and
ZoneAlarm releases is that they don't wait for an Internet connection before
performing the DNS lookup. On some computers with auto-dialers set up, this
look-up may cause the auto-dialer to be invoked. We're aiming to correct
this in the next release of the products.

Q: Why is ZoneAlarm Pro performing a DNS lookup?
A: ZoneAlarm products perform automatic DNS lookups on any service addresses
that a user requests for that session (registration, check-for-update), as
well as for any Zone Labs Web destinations a user may go to. In addition to
this, when a user adds a new Web site to a Zone, ZoneAlarm Pro does a DNS
lookup for that site. But if the DNS name cannot be resolved before the
session is over, ZoneAlarm Pro tries again the next session until the
information can be established.

Q: What is lockout.zonelabs.com?
A: Your dialer may indicate a destination address of lockout.zonelabs.com.
This is a landing page with instructions for people who have experienced
firewall hardening. Firewall hardening is a failsafe security measure built
in to our products. If a hacker or malware attempts to directly assault
ZoneAlarm, Plus, or Pro, the software prevents Internet access for any
applications not already running. When this happens, the user's browser
automatically displays lockout.zonelabs.com. Firewall hardening is rarely
triggered, but when it is, it's important for you to know what has happened

 

try a clean install make sure all traces are gone then install new za

i know thats the case and that other explination may or may not be the case

i had the same experinces and its because of a dirty install zap dosent clean up after it self you have to do most of the work manualy im speaking from experince

i had more run ins with za erros more then any one on this bord and my smite record is my battle scares with za lol.

get the full clean unistall faq checkout can help you so can alot of people here make sure its for the newest za and the one you previousley install faq

 

Nope, it's not an installation issue.

I've heard this complaint about v3.1.395 a lot

A number of people ended up reverting to the previous version, and their dial up problem disappeared.

 

That will always do the trick, but it comes down to dealing with the symptom, instead of the cause.

However, if all else fails, by all means, why not.

 

Glad you mentioned this part here Marti, as i just got an update alert to this one and i've made it a habit if i'm not already informed here, to first look at comments and other recommendations. As ADSL user i probablyu would not have noticed immediately that call home but my netstat would have alarmed.
Made it a habit long ago to configure browsers and OE to "never dial" also when still on dial-up, preventing auto-updates and email collection without me first pressing the buttons.
So i better wait for the next ZAPro fixed update.
Thanks a lot for posting the matter and answers ftrom ZL here.

 

Hi Jooske,

I have not seen any reports about high-speed users having any problems. It seems to be only the dial-up users.

 

hi all

after the desaster up date from 2.6.362 to 3.1.291 which requiered me to reinstall 2.6.362 im a lil wearey about updatin za to the new version v3.1.395 anyone got any info on whats changed whats been improved whats been removed etc

should i stay with 2.6.362 or should i update ??

Comments anyone

 

Hi everyone!

I've been getting little pop-up boxes from ZA about the new upgrade to v3.1.395 all week. It always happens when I'm busy, so I kept putting it off. Glad I did although I'm on a DLS Router and Dialup is turned off. Seems there's no gain in this update except for Zonelabs phone home?

Thanks for the info. I won't bother with it now.

 

And just to state it again..Spybot S & D does NOT phone home. !

 

hi all

well i decided to give the new zaf a go as i got the old version saved to a cd and it would apear that the dial up issue is not only affecting dun usere it also affects dial up users to as i use isdn which is digital dial up

when ever i start my comp i get the dial up conection box askin if i want to conect to the net so to be sure that it wasnt an install bug which BTW its not i tryed doin a clean install and i was still getin this problem so i tryed the trick sergested here about changein my conection settings in internet options to never dial which seams to cure the problem at least till the boys and girls at zone labs fix this

im glad to see thay have fixed the bug in the 1.3.291 that ment that ya had to allow server to run apps like icq and spyblocker wether this is the case when ya do a clean install instead or upgrade like i did im not sure this will be the next thing i test i cheked this after i did a clean install and it apears asthough this bug has indeed been fixed so apart from the dial up issue the new version of za seams to work the way the old 2.6 version did

anyone know how this new version fairs again firewall testin sight like pcflack ?

how ever there are 4 things that anoye me about this new version

1 the program controle slider cant be set to high

(if someone from zone labs sees this please concider removin the block so that this funtion is fully funtionial )

this is unlikley i know but well i guess its worth askin ya never know

whats the point of addin it if its not fully funtional coz doin things like that make it criple ware just my opion

2 the interface bein

a user of zaf 2.6 for such a long time im used to that interface i wish that whould change it back

again unlikeley but its worth mentioning i guess

3 and of cores the dial up bug

4 and finaly the email protection thing although im not to bothered about that as i dont really use email that much anyway and i got nav and avg to protect me from email viruses anyway

so my verdict on za 3.1.395 is that ya should stick with 2.6 for now till the next version