Desperate for Policy Help.

Hi everyone, new user of ERAS here. I have 10 machines I'm controlling from my ERAS, and they are all in the same "Default" group.

I've changed the policy in the Default group to switch off e-mail scanning, as it appears to be causing some trouble with our configuration, but the policy change is not being reflected at the client. ERAS indicates that clients are connecting to the ERAS every 1 minute.

Am I missing something obvious? I've read the manual several times, and it makes it seem like just by changing the policy on the ERAS, it should be fairly immediately reflected on the clients.

Thanks for any help you can provide - I'm a bit at the end of my rope - have been working on this for a few hours.

Cheers,
Ian

 

Is the policy you are editing being inherited as the default client policy for the server?

You can discover what is actually being applied to the clients by clicking on the Default client policy and clicking View merged.