DELL Optiplex 755 - BootCD - NIC

Discussion in 'Acronis True Image Product Line' started by imation, Oct 19, 2007.

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  1. imation

    imation Registered Member

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    Hi

    I've just installed ATI 11 Home.

    Now i would like to backup my hd with ATI 11 BootCD to a network share ... unfortenately ATI11 home has no driver for Intel 82566Dm-2 Gigabit Q35 NIC.


    Any help o_O
     
  2. Acronis Support

    Acronis Support Acronis Support Staff

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    Hello imation,

    Thank you for choosing Acronis Disk Backup Software.

    Acronis True Image 11 Home bootable media (full version) does have the Intel 82566MM Gigabit Network Connection support, we have double-checked it in our records. In order to investigate your issue we will need some diagnostic information from your system. Please create Linux system information (sysinfo26.txt) as it is described in Acronis Help Post. Then submit a request for technical support with the subject indicating that you want to contact Alexey Bogomolov. Attach the collected information to your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with a solution.

    Thank you.

    Best Regards,
    Alexey Bogomolov
     
  3. imation

    imation Registered Member

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    thank you for yours answer.

    i tried to create a sysinfo26.txt but...

    I cant mount the diskette drive. if I would like to "mount /devfs/floppy/0 mntdir" the message "Mounting /devfds/floppy/0 on /tmp/mntdir failed" appear.

    when i start ATI 11 without the "quit" comand and linux starts there are some NIC informations:
    Code:
    Checking for network adapters...
    Network adapter not detected
    I think ATI11 boot cd has really no drivers for 82566DM-2 NIC chipset.
     
  4. shieber

    shieber Registered Member

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    Sometimes, you can ignore the error messages and keep executing in sequence the instructions for creating the sysinfo file and it will be created.
     
  5. imation

    imation Registered Member

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    hi shieber

    thank you for your post.
    unfortenately i cant create a sysinfo file because i cant mount my diskette drive :-(
     
  6. Acronis Support

    Acronis Support Acronis Support Staff

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    Hello all,

    To imation

    We'd like to inform you that Acronis True Image 11 Home bootable media has updated Linux Kernel.
    The mounting command should be:

    mount /dev/fd0 mntdir

    The instructions on how to generate sysinfo report for Acronis True Image 11 Boot media are also provided in the separate paragraph of Acronis Help Post.

    In this case, please generate new sysinfo using the above recommendationssubmit a request for technical support with the attached report and the link to this thread. We will do our best to help you as soon as possible.

    Thank you

    --
    Eugene Bogdanov
     
  7. imation

    imation Registered Member

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    thank you Eugene.

    i tried it with: mount /dev/fd0 mntdir
    another error msg:

    "FAT: utf8 ist not a recommendet IO charset for FAT filesystem. filesystem will be case senstitive!
    Unable to load NLS charset cp437.
    FAT: codepage cp437 not found."

    o_O??

    Thank you for your help.
     
  8. Acronis Support

    Acronis Support Acronis Support Staff

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    Hello Imation,

    We'd like to inform you that these messages can be safely ignored as they don't affect the result by any means.

    Thank you

    --
    Eugene Bogdanov
     
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