DELL GX520 - USB Keyboard

Support folks ...

I'm trying to image a buildout of our new DELL GX520 which only comes with a USB port. The typical PS/2 is not available for the legacy keyboard. When I attempt to connect to a network PC ( which requires a username/password) I can not input anything.

Do you guys have an angle for the USB only computers?

Regards from Indianapolis, IN USA

 

I Should have mentioned ... I have downloaded the latest updates

 

i could approve this usb problem with latest ti 9-2337 german rescue cd on all our brand new optiplex gx520mt and our gx620mt too!

only "advantage" on gx620mt is, that there i could use the both ps2-ports on the back - if i got an old ps2-keyboard and an old ps2-mouse...

i tested on gx520mt only usb-keyboard, with the usb-mouse disconnected: usb-keyboard was not functional (on booting with this ti 9-2337 german rescue cd i could see that there were shortly flicker the keyboard leds ...and then they were going out); on trying to push the num-key a few times (if it starts the green led), there were nothing effect.

i tested on gx620mt with usb mouse and ps2-keyboard: keyboard and mouse didn't work.

as i remember correct, on testing with the ti 8-937 german rescue-cd (trial) a few months ago on optiplex gx280mt and optiplex gx520mt this boot-cd does functioned quite proper with usb mouse and keyboard.

 

Hi indylmc

I'm not quite sure if your problem was similar to mine
in this post

https://www.wilderssecurity.com/showthread.php?t=79412&highlight=cordless mouse

but basically all I had to do was enable the USB legacy support
in BIOS
Hope this helps

 

if same machine boots one time on an operating system like windows xp and all usb (hid-)devices work totally correct and then, next time, when the same machine is - without any bios-changes - booting with the acronis rescue cd and there are this (non-)effects on one or two usb input-devices, there is only one explanation: booting cd with linux-os must be the reason for this not functional hardware. as i know, the so called legacy usb support is on the dell optiplex gx280, gx520 and gx620 by default set to "on" in bios - at least all our optiplex were delivered from dell with enabled usb legacy support bios-settings.

 

Hello all,

Thank you for choosing Acronis Disk Backup Software.

Please accept my apologies for the delay with the response.

indylmc and AcrBuggy, please create Linux system information (sysinfo.txt) as it is described in Acronis Help Post and submit a request for technical support. Attach the collected information to your request along with the link to this thread. We will investigate the problem and try to provide you with the solution.

Thank you.
--
Kirill Omelchenko