I'm a computer tech and recommend True Image to all my clients to image their drives. In the last two weeks, I've installed two new Dell Dimension computers with two boot problems I've never seen on any other computer. One machine will boot on the emergency restore CD, but refuses to recognize the external Maxtor USB drive. The other machine has a wireless keyboard and mouse and the program refuses to recognize either, so you can't do anything at all. I can't find any BIOS settings which affect either problem. I'm going the India solution, but know they aren't going to have a clue and will try to bounce me back to Acronis. It doesn't do much good to have an imaging program which can't restore an image. I have stopped recommending the program until I can find a solution, so if anyone has any ideas, please let me know.