Dell 2800 Perc 4e-Di

Discussion in 'Acronis True Image Product Line' started by Paul1234, Dec 4, 2005.

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  1. Paul1234

    Paul1234 Registered Member

    Dec 4, 2005
    Was able to do an image and restore but the system will not boot as not seeing the hard drive/partition/mbr. It looks like there is a regfix from Dell to fix a certain problem called the regprep utility. Could this be the culprit?
    Hate having to have this over and over again since I have to restart the Dell system prep utility everytime to restart the server. Goood thing it's still not in production yet.
  2. Acronis Support

    Acronis Support Acronis Support Staff

    Apr 28, 2004
    Hello Paul1234,

    Thank you for choosing Acronis Server Disk Backup Software.

    Please accept my apologies for the delay with the response.

    Could you please provide us with the more detailed information on the problem?

    - What operating system you use?

    - What exact version and build number of Acronis True Image you use?

    - What exact error messages have you received when tried to boot your server?

    - When exactly have you received these error messages?

    - Describe actions taken before the problem appears step-by-step.

    Please also create Acronis Report in the way described below:

    - Download and run Acronis Report Utility;
    - Select the "Create Bootable Floppy" option;
    - Insert a blank floppy disk in the A: drive and proceed with creation of the bootable floppy;
    - Boot the computer from this diskette and wait for report creation process to finish;
    - Collect the report file from the floppy.

    Please submit a request for technical support. Attach all the collected files and information to your request along with the link to this thread. We will investigate the problem and try to provide you with the solution.

    Thank you.
    Alexey Popov
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