To give you an example about how services work and how bureaucracy works even in cases where you can't imagine. When i first did a contract with my ISP, they were offering ADSLmodem/router on leasing, at 3 euros per month. At the time, such a router was costing much to buy it by your own, so it was OK (or so i thought). At some point, their prices fell sharply. They continued to charge 3 euros per month. After 2 years, i decided to buy a new one, mine, so i didn't have use for theirs anymore. So i called them to ask what i should do to stop paying the 3 euros per month, because now i had my own modem/router. Basically, i had to send it back to a specific city, "in the original package, including the filters, cables, drivers CD and manual". Fortunately, i had all this. There are thousand of other people, elderly specially, who don't even remember they still pay the 3 euros per month and keep paying them after 6 or more years. Basically by now, they have paid the weight of their obsolete router in gold. Already in my case, it was ridiculous, to ask me to send them back a used, obsolete device that after 2 years of use was in bad shape and i have paid for 72 euros (3x12x2) in total in the arch of 2 years. In the market, at the time, you could buy a new one, much faster and better for half the price. They should have said "it's yours, keep it". It's of no use to them, the speed is now obsolete and even the cable was a bit torn. But , they do that, exactly to make your life harder, so that you may abbandon the idea of sending it back (you have to send it as package at your own expense) and with the full original accessories (even the used filter!), so that you will continue paying the € 3 per month.