So, I decided to renew my license. It wasn't due until August, but I decided to do it early. Now, the way most of these work (for example, my old McAfee subscription) was that, EVEN IF YOU RENEW EARLY, they simply tack two years onto the subscription. I looked around and found NOD32.name had a lower price than Eset, plus they offered multi-year renewals, so I decided to order through them. What happened was that the renewal was set to be two years from the date of my order ... not August 2007 but June 2007. Now, this is NOT such a big deal, but I did find it unusual. I submitted the old username / pw and expected Eset, working through the reseller, to tack 2 years onto the original date. I also didn't expect a new username / pw. But I got one and the shortened extension. So I emailed NOD32.name and asked them about it. What I didn't expect was the condescending and rude reply I received. I QUOTE: You ordered a 2 year renewal. I am a reseller. You did not purchase your original license from me. My comment here is, so what? What difference does it make? I will submit a request to Eset to change your renewal date. If you expected this it would have been helpful if this was communicated to me. Er, why would I expect this? As I said when I did this with McAfee before this didn't happen. I cannot read your mind. All I got was an order for a renewal. OK, this part is really rude. What about me reading HIS MIND? There was also no notation on the site about "if you haven't ordered your original license through me let me know". How am I supposed to expect this? I've never seen anything like this before, and I'm not exactly new at this (I'm a Windows programmer and have been on the Internet forever, as well as programming for over 25 years). I've licensed and renewed many products and never seen this. Is this common? If you order a renewal through a reseller does this happen every time (meaning the shortened extension, not the rudeness. I would hope that does NOT happen). And why should they issue a new username / pw? I had to go in and reset it in NOD32 ... not a big deal, but why not just extend the subscription info for the old username / pw? I mean, I had to enter it to make the order. Finally, I hope Eset will make sure their resellers are more professional than this one. I won't deal with him in the future, but if he wants to stay in business what happened to remembering "the customer is always right?" Oh, and no I was NOT rude to him in my initial email. Though I was less than polite in my reply to his.