Datei ist beschädigt. (0x4000D) (File Corrupt)

Discussion in 'Acronis True Image Product Line' started by vnv, Aug 22, 2006.

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  1. vnv

    vnv Registered Member

    Joined:
    May 4, 2006
    Posts:
    12
    Hello!
    I am using TI Build 3.694 german (the real one ;) ) and I want to backup files and directorys to an external USB 2.0 (Freecom) HD. After the backup I get the Mmessage:

    Datei ist beschädigt. (0x4000D) Tag = 0xC847B314771C5EB3

    This happens everytime. I formatted the external Drive. - The same problem.

    Is there an newer build? Any help?

    Thank you!
    Regards
    vnv
     
  2. Eagle888

    Eagle888 Registered Member

    Joined:
    Aug 28, 2006
    Posts:
    2
    I get this same error every single time I try a files/folders backup. I can guarantee it not my hardware.
     
  3. vnv

    vnv Registered Member

    Joined:
    May 4, 2006
    Posts:
    12
    Hello!

    It is defenitely NOT the Hardware, because if I use the TI workstation Version it works fine! It is a very big bug and Acronis do not want to say so....

    vnv
     
  4. Acronis Support

    Acronis Support Acronis Support Staff

    Joined:
    Apr 28, 2004
    Posts:
    25,885
    Hello vnv,

    Thank you for choosing Acronis Disk Backup Software.

    We are very sorry for the delay with the response.

    Please check each partition of the source hard drive by Windows utility: use Windows menu Start\Run, then enter the command "chkdsk c: /r" "chkdsk d: /r" for every partition of your hard drive.

    Note that you will need to reboot your computer in order to scan the system partition.

    Please also download the latest version of Acronis drivers, install it with disabled logging and see if the problem still persists.

    If the problem still persists after checking the hard drive and updating the drivers then enable logging by running the Acronis drivers installation package once again, reproduce the problem and collect the c:\snapapi.log file.

    Please also provide us with the following information:

    - Create Acronis Report and Windows System Information as it is described in Acronis Help Post;

    - Reproduce the problem and collect Acronis True Image log which can be saved from Tools -> Show Log -> Diskette icon;

    - Does the problem appear both when you create file-based backup using Acronis True Image 9.0 Home from within Windows and when your computer is booted from Bootable Rescue CD?

    Then please submit a request for technical support. Provide the files and information collected in your request along with the step-by-step description of the actions taken before the problem appears and the link to this thread. We will investigate the problem and try to provide you with the solution.

    Thank you.
    --
    Alexey Popov
     
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