Customer Support Question

Discussion in 'ESET NOD32 Antivirus' started by channingg, Feb 27, 2012.

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  1. channingg

    channingg Registered Member

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    Feb 27, 2012
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    United States
    I got the "error communicating with kernel" message tonight, and followed the knowledgebase article at the eset website with no luck on solving the problem. When I went to customer support, it is asking me for personal information, but there is no encryption on that page?! I don't want to enter my information in that way. Is there any other way to contact eset about this issue?
     
  2. dwomack

    dwomack Eset Staff Account

    Joined:
    Mar 2, 2011
    Posts:
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    Sent you a PM.

    In the meantime, have you tried manually uninstalling and then reinstalling? (ie KB Article SOLN2289)
     
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