Hello, I am hoping someone might be able to advise me here - my problem is two-fold: Firstly, when I try to start up my XP computer in Safe mode, the cursor freezes mid-way through the safe mode start up process: at the point (page) where I am directed 'to begin, click your user name'. There's no egg-timer - just the hand icon, which is un-budgeable; and it stays there, in the middle of the screen, 'till I decide to turn the computer off. The second part to this problem is: ever since updating my Norton Internet Security from 02 to 03 (downloaded update from net) I've been getting a fairly infrequent and random message popping up from Norton, saying "Cannot read subscription Data. You may need Administrative Privileges". So, I wrote to Symantec, and they replied with a URL link on this very matter; however, whilst following their troubleshooting solution (and things were going swinmmingly for several steps), my progress was frustrated at the following point (in bold):- If you have a missing security tab, follow these steps, then start over with step 1 of the previous section. 1. Right-click the Start button and then click Explore. 2. Click Tools and then click Folder Options. 3. Click the View tab. 4. Scroll down to, and clear "Use simple file sharing (Recommended)." I DON'T APPEAR TO HAVE THIS. 5. Click Apply and then click OK. 6. Start over with step 1 of the previous section. Then, whilst I knew I couldn't advance any further through the process, I skipped ahead and read the final steps of the solution given to me by Symantec: it seems that the process of getting rid of the "Cannot read subscription Data. ... " pop-up culminates in me having to startup my computer in Safe Mode; even if I did have "Use simple file sharing (Recommended)" to clear in my list of options, I wouldn't be able then to complete the process by starting in Safe Mode, before editing the registry etc. So, most importantly, can anyone suggest how to fix my frozen cursor problem, 'cos I imagine there might be other sceanrios in the future, other than this Norton pop-up problem, which will reuire me to boot-up in safe mode. Also, does anyone know why I don't appear to have the "Use simple file sharing (Recommended)" Just an idea - it might not be related, but I recently blocked Netbios ports 135-139, in order to stop some adware problems (it worked). I know these ports have something to do with file-sharing, but blocking them wouldn't have got rid of "Use simple file sharing (Recommended)" would it? Thanks, Norm.