Current opération process is blocking

Hello,
I am french and i use acronis true image 8 since two weeks.
All is right but today, it impossible to start the process of backup image.
No error appears !
In the pannel Commit Pending Operation there is nothing.
Yhe current ...
What can i do?
i remove and reinstall it but nothing to do.
Thank a lot.
THomas

 

Hello Thomas,

Thank you for choosing Acronis True Image (http://www.acronis.com/products/trueimage/).

First of all, please make sure you use the latest build, which is available on our web site at http://www.acronis.com/support/updates/. To get access to updates you should register your software first at http://www.acronis.com/registration/. Please disable any download managers, internet download/connection boosters, etc. before the download.

If the problem persists please do the following:

1) Could you please download Acronis Report utility available at http://www.acronis.com/files/support/AcronisReport.exe, run it and create a report.

2) - Open Start\Programs\Accessories\System Tools\System Information;
- Select the System Information item;
- Choose the Save As System Information File option in the File menu (or Action under Windows 2000);

Please send these files to support@acronis.com.

Thank you.