Hello, I have Acronis True Image Home 11 on the 15 day trial, and as far as I know it is fully functional for the 15 days but I am having an issue with the Credentials password section when I am trying to create schedules for making incremental backups. I manually and successfully created a full backup image and then went to use the scheduler to create incremental backups, but when I get to a certain part in the scheduler on the window titled “Credentials” it asks for the user name and a password, but I don't know any/have not set any. Previous to this window there is an 'Archive Protection' window that asks for a password. Now I don’t think I entered a password when I made the original full backup so I guess this should be left blank? But even if I leave it blank or put in a password it does not say if it is wrong or right, so anyway I move on and eventually get to the “Credentials” window where it asks for the “User name” and the “password”. The user name is the computers default name but I have no idea what the password is as I have not set one or been asked for one as far as I know. The thing is because the User name and/or the password is wrong the scheduler will not run and comes up with a error message basically saying "Logon failure. Unknown user name or bad password". Can anybody suggest what I am doing wrong here please? I previously used Norton Ghost and wish to now use Acronis and I will buy it if I can get it working right but at the moment I am stuck, Any help most welcome. Many thanks Alex Ford.